Communication Skills, Customer Satisfaction, Customer Support/Service, Data Entry, ERP (Enterprise Resource Planning), Genetics, Mathematics, Microsoft Office, Multitasking, Order Delivery, Organizational Skills, Record Keeping, Resolve Customer Issues, Time Management
Customer Service Clerk
Westborough, MA | Full-Time | Day Shift- Tuesday-Saturday 5:00AM-1:30PM
Salary: $21.00-$23.00 Commensurate with experience
About Us
Since 1976, Food Authority has built a reputation for excellence by delivering the highest quality produce and grocery products to our customers. Our success is driven by a dedicated team committed to outstanding service, operational efficiency, and customer satisfaction. We take pride in creating a workplace where employees are valued and growth is encouraged
What You’ll Do
- Handle customer inquiries (phone & in-person)
- Process and adjust orders, including last-minute changes
- Address customer issues to maintain satisfaction
- Maintain accurate records and perform high-volume data entry
- Check inventory and suggest alternative products as needed
- Coordinate timely delivery of orders
What We’re Looking For
- 3+ years of customer service experience
- Strong communication, organization, and math skills
- Proficiency in MS Office and ERP systems (WMS a plus)
- Ability to multitask in a fast-paced environment
- Team-oriented with strong problem-solving skills
- Weekend availability required
- Why Join Us?
- Competitive pay
- Growth opportunities
- Full benefits (medical, dental, vision, PTO, 401k with match)
Equal Opportunity Employer
Food Authority is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, religion, color, national origin, citizenship, sex, age, disability, ancestry, veteran status, or genetic information.