CUSTOMER SERVICE CLERK II - RECORDER''S OFFICE

CUSTOMER SERVICE CLERK II - RECORDER'S OFFICE

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CUSTOMER SERVICE CLERK II - RECORDER'S OFFICE

CITY OF GALLATIN

PURPOSE OF POSITION:

The purpose of this position is to perform clerical work assisting with the collection of and accounting for property taxes, business and privilege licenses, assisting with Court records, maintaining official city records and receiving utility bill payments and other municipal fees and payments from the public.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

1. Assists with the collection of and accounting for property taxes, business and privilege licenses; assists with Court operations and records; prepares and maintains official city records.

2. Participates in the collection, recording and filing of City taxes, business and privilege license fees and other fines and fees; takes application for or processes business licenses, beer permits, vendor licenses, solicitors, parades

3. Receives, posts, processes, receives payments for, reconciles collections on ACV tax rebates, bankruptcy claims, payments on cemetery lots, parking tickets, collections for trash cans, police department deposits, rent, insurance payments, etc.

4. Assists in the filing and notification of parking tickets.

5. Assists title searchers and other inquirers with tax information.

6. Receives payments from utility customers in person, through the mail or by night deposit, calculates penalties and interest, records payments and prepares receipts.

7. Checks payments for errors, additions, subtractions, etc.

8. As assigned, performs required duties as directed by the Municipal Court Clerk.

9. Assists in maintaining the official historical record of important documents; numbers, files and maintains ordinances and resolutions, Council and committee minutes and legal documents; provides research for city attorney, department heads and general public.

10. Becomes proficient in daily use of automated systems for business licenses and taxes or similar systems as directed.

11. Balances cash drawer with checks and stubs (daily).

12. Verifies and separates various utility account payments.

13. Prepares night deposit box for next days' business.

14. Receives customer calls and inquiries, searches out information, and answers customer questions.

15. Assists customers with billing information.

16. Regular and predictable attendance.

17. Ability to work in a cooperative manner with others.

18. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

• High School Diploma/GED with one (1) year recent work experience with bookkeeping or general office work, preferably as a cashier or data entry clerk; some experience in dealing with the public and utilizing computerized systems preferred.
• Must be bondable.
• Must have a valid driver's license.

PREFERRED QUALIAFICATIONS:

• One (1) year of Customer Service, Accounting, Banking or a closely related field.
• Possess strong computer skills including proficiency in Microsoft Office: Excel, Work and Outlook.
• Strong verbal and written communication skills. Must be organized, detail-minded and adaptable.
• Demonstrate being self-starter.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must have excellent computer skills in Microsoft Office: Excel, Outlook, PowerPoint and Word.
• Must have general knowledge of bookkeeping terminology, methods, procedures and equipment.
• Must have general knowledge of standard office practices, techniques, procedures and equipment.
• Ability to operate standard office machines.
• Ability to follow a wide variety of established detailed work procedures.
• Ability to post accounts and to perform mathematical computations with speed and accuracy.
• Considerable knowledge of procedures relating to the processing of a wide variety of types of records.
• Some knowledge of City chart of accounts, property taxes and Municipal Court.
• Ability to establish and maintain effective working relationships with the general public, staff, all department heads and governmental officials.
• General knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to understand and effectively carry out verbal and written instructions.
• Ability to communicate effectively with other members of the staff, supervisor, and the public.
• Ability to develop, interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
• Ability to define problems and deal with a variety of situations.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Ability to maintain discretion regarding business-related files, reports and conversations, within the provision of open records law and other applicable State and Federal Statutes and Regulations.
• Organizational and time management skills needed to meet deadlines.
• Must have ability to work accurately with attention to detail.
• Ability to maintain confidentiality.
• Thorough knowledge of business English, spelling and arithmetic.
• Ability to present ideas effectively, both verbal and in written form.
• Must have excellent communication and interpersonal skills, both verbal and written.

PHYSICAL REQUIREMENTS:

This is light work requiring the exertion of up to 20 pounds of force occasionally and 10 pounds of force frequently and a negligible amount of force constantly to move objects, work requires reaching, fingering, grasping, and repetitive motions; work requires frequent standing; vocal communication is required for expressing or exchanging ideas by means of the spoken word including through a drive-up window; hearing is required to perceive information at muffled and normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

WORK ENVIRONMENT:

Works in an office setting, in generally comfortable conditions. The worker is subject to inside environmental conditions.

The City of Gallatin is a drug-free equal opportunity employer, with policies of non-discrimination on the basis of race, sex, religion, color, national or ethnic origin, age, disability, military service, or political affiliation.

In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Code : 505-4

Type : INTERNAL & EXTERNAL

Location : RECORDER'S OFFICE

MINIMUM HOURLY RATE: $20.95

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