Customer Service Clerk II/Full-Time

Position Details

Position Information

Working Title of Vacant Position Customer Service Clerk II/Full-Time Job Type Full Time Posting Type Public Number of Vacancies 1 Department CITY TREASURER Division TREASURER Requisition Number 2026342 Number of hours worked per week 40 Work Schedule

Monday-Friday 8 am - 5 pm. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location Chesapeake, Virginia Position Driving Requirement N - Never Pay Grade GE03 Pay Basis Semi-Monthly Advertised Salary

Min Pay $35,136 - Max Pay $57,955

Job Description

The purpose of the position is to provide general customer service assistance and direction to coworkers and the general public in assigned area. The position is responsible for processing collection of payments, answering inquiries, preparing related information, and maintaining documentation. The position works according to some procedures; decides how and when to do things under general supervision.

• Evaluates problems to assist with the determination of account resolutions.
• Responds to inquiries in person or by phone in assigned area
• Processes related information such as work orders, bills, or payments.
• Handles different documentation such as incoming mail or correspondence.
• Prepares and maintains various reports and records.
• Enters, updates, and/or edits data into computer system.
• Accesses available sources of information to answer inquiries.
• Performs related tasks as necessary such as balancing simple account information or cash drawers.
• Performs other related duties as assigned.

Required Qualifications

VOCATIONAL/EDUCATIONAL REQUIREMENT:

Requires high school diploma or GED and any combination of education and experience equivalent to satisfactory completion of one year of college education in bookkeeping or a closely related field.

EXPERIENCE REQUIREMENT:

In addition to satisfying the vocational/education standards, this position requires a minimum of six months of related, full-time equivalent experience.

SPECIAL REQUIREMENTS:

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

Posting Detail Information

Job Open Date 07/14/2026 Job Close Date 07/28/2026 Open Continuous Special Instructions to Applicants

Screening and selection will be handled by the office of the Treasurer. If selected, the office will reach out via email.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands M=Medium - Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly

Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing Frequently- From 1/3 to 2/3 of the time. Sitting Continuously- 2/3 or more of the time. Walking No Response Lifting Rarely- Less than 1 hour per week. Lifting Amount Exerting up to 10 lbs Carrying No Response Carrying Weight Exerting up to 10 lbs Pushing/Pulling Occasionally- Up to 1/3 of the time. Pushing/Pulling Weight Exerting up to 10 lbs Reaching Rarely- Less than 1 hour per week. Handling Rarely- Less than 1 hour per week. Fine Dexterity Rarely- Less than 1 hour per week. Kneeling Rarely- Less than 1 hour per week. Crouching Rarely- Less than 1 hour per week. Crawling Never- Never occurs. Bending Rarely- Less than 1 hour per week. Twisting No Response Climbing No Response Balancing Never- Never occurs. Vision Continuously- 2/3 or more of the time. Hearing Continuously- 2/3 or more of the time. Talking Continuously- 2/3 or more of the time. Foot Controls N = Never Machines, Tools, Equipment and Work Aids Used

computer, calulator

Protective Equipment Required

na

Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards N = Never Fire Hazards N = Never Explosives N = Never Communicable Diseases N = Never Physical Danger or Abuse N = Never Other N = Never If Other, Description

Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust N = Never Extreme Temperatures N = Never Noise and Vibration N = Never Fumes and Odors N = Never Wetness/Humidity N = Never Darkness or Poor Lighting N = Never Primary Work Location Office Environment

Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures Rarely- Less than 1 hour per week. Emergency Situations N = Never Frequent Change of Tasks Rarely- Less than 1 hour per week. Irregular Work Schedule/Overtime N = Never Performing Multiple Tasks Simultaneously Rarely- Less than 1 hour per week. Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time. Tedious or Exacting Work Continuously- 2/3 or more of the time. Noisy/Distracting Environment Rarely- Less than 1 hour per week. Other N = Never If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

No

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0 Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

Optional Documents

• Resume
• Cover Letter