CUSTOMER SERVICE CLERK

CUSTOMER SERVICE CLERK

Salary

$18.60 - $20.62 Hourly

Location

8000 N. Stadium

Job Type

Full Time

Job Number

39606

Department

Houston Health Department

Opening Date

09/23/2026

Closing Date

9/30/2026 11:59 PM Central

• Description
• Benefits
• Questions

POSITION OVERVIEW

Applications Accepted from: ALL PERSONS INTERESTED

Division: Public Health Services

Section: TB Control

Location: 8000 N. Stadium 6th Floor

Workdays & Hours: 8:00 AM - 5:00 PM*

• Subject to change*

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The Houston Health Department is seeking a qualified candidate for a Customer Service Clerk to perform the following duties:

• Performs basic research and gathers necessary tuberculosis control information to resolve routine patient inquiries and responds to inquiries via mail, telephone, e-mail and personal contact.
• Receives and verifies completeness and accuracy of requests from customers; processes requests and work orders utilizing a computer terminal and/or tracking system.
• Performs data entry activities to update patient records within authorized limits.
• Processes reports, requests and make changes to update customer medical information.
• Gathers or collects information to generate reports for Texas Department of State Health Services and the Centers for Disease Control, activity logs, etc.

WORKING CONDITIONS

The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Six (6) months of clerical/customer service experience are required.

SUBSTITUTION

An Associate's degree or a Bachelor's degree may substitute for the education and experience requirements.

LICENSE REQUIREMENTS

None.

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

Application review and/or interview. However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade 10

SALARY INFORMATION

GRANT and GENERAL FUNDED POSITIONS

Grants & Special funded positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred. Factors used in determining the salary offered include the candidates qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-395-8357.

If you need special services or accommodations, call (832-393-4882). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EEO Equal Employment Opportunity

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Force (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

02

How many years of verifiable Customer Service/Clerical experience do you possess?

• Less than 6 months of experience
• 6 months to less than 1 year of experience
• 1 year to less than 2 years of experience
• More than 2 years experience
• No experience

03

What is the highest level of education you have completed?

• Less than a High School diploma/GED
• High School diploma/GED
• Associates Degree
• Bachelors Degree or higher

04

Are you a current City of Houston employee and working at Houston Health Department?

• Yes
• No

05

In which of the following software are you proficient? (Check all that apply)

• Microsoft Word
• Excel
• Outlook
• Access
• None of the above

06

What languages are you fluent in speaking, reading, and writing? (Check all that apply)

• English
• Chinese
• Spanish
• Arabic
• French
• Vietnamese
• I am not bilingual

Required Question

Employer City of Houston

Address 901 Bagby St

Houston, Texas, 77002

Website https://www.houstontx.gov/