Customer Service Clerk

Job Summary

The City of Fort Collins is seeking a Customer Support Clerk to join our Transfort department. This is a part-time hourly position with the City with an anticipated hiring range of $17.00 - $22.00 per hour! The Customer Support Clerk will play a crucial role in ensuring smooth and efficient operations by addressing inquiries via phone, email, and in-person interactions, resolving issues, and providing exceptional customer service to passengers. Your responsibilities will include handling concerns, lost and found, assisting with route information, and troubleshooting problems with empathy and professionalism. The ideal candidate will have one to two years of related experience or an equivalent combination of education and experience. We are looking for someone with a passion for customer service to bring their skills in communication to the City! Bilingual/Spanish speaking preferred, but not required.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Collaborates with other city departments to solve problems.
• Performs data entry and may maintain databases and/or spreadsheets for the department.
• Performs administrative, general clerical and filing as needed.
• Performs other special projects as assigned.
• May conduct research and analyze processes to resolve customer issues and/or disputes.
• May administer and monitor programs relevant to the department''s functions.
• May generate statements and/or reports.
• May produce materials which support customer service efforts.
• Understand and interprets policies, procedures, codes and regulations.

Management Responsibilities

No