Customer Service/Cash Office Associate (Retail)-Kingsport, TN

Prepare, audit, and reconcile all funds for daily retail operations including change orders, deposits, bank reconciliation, petty cash, and cashier tils. The Customer Service Associate provides support for the Customer Service Supervisor and is responsible for the financial accountability of the store.

Summary

The Customer Service Associate provides support for the Customer Service Supervisor and is responsible for the financial accountability of the store. This position supervises 10 to 20 cashiers at a time. The customer service associate maintains a positive company image throughcourteous and professional interactions.

Responsibilities

• Model and Drive Superior Customer Service.
• Prepare, audit, and reconcile all funds for daily retail operations including change orders, deposits, bank reconciliation, petty cash, and cashier tils.
• Manage breaks and lunches for cashiers and support staff to support customer needs.
• Run reports and audit transactions including voids, returns, employee transactions, etc.
• Issue correctives (written or verbal) when code of conduct, performance, or policy issues are violated.
• Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel.
• Train new cashiers or schedule a seasoned cashier to do so.
• Communicate with corporate partners and leadership when opportunities occur in the financial area
• Maintain a neat, orderly, and professional front of store area.
• Maintain the financial paperwork filing (daily, weekly, monthly) per the guidelines
• Place service calls to appropriate personnel for register equipment, financial equipment, etc.
• Perform other duties assigned by management

Qualifications

• Prior knowledge in bookkeeping, bank teller, retail management, or supervising experience preferred.
• Passion for superior service and helping others.
• Cheerful and positive attitude.
• Consistent and reliable
• Work a flexible schedule.
• Walking from one area to another frequently; standing required; ability to negotiate stairs.
• Ability to lift 25 lbs.

Required Experience

• Prefer cash handling experience

Perks

• Competitive wages
• Flexible schedules
• Closed on Sundays
• Unique team culture
• 'Promote from within' philosophy
• Comprehensive benefit package
• Employee discount