Seeking an On-site Customer Service Case Manager in Houston, TX to deliver exceptional support throughout the automotive customer journey.
Responsibilities include building trust with customers, resolving concerns promptly, acting as a liaison between customers, dealerships, and support teams, and documenting interactions.
Key duties involve handling inbound/outbound calls and emails, using knowledge bases and resources to resolve issues, and ensuring customer satisfaction within established timelines.
Requirements include a high school diploma (associate or bachelor's preferred), 2+ years in customer relations, strong communication, listening, and conflict resolution skills, and proficiency with technology and customer systems.
Offers $19.50/hour, benefits (health, dental, vision, 401k, paid time off), training programs, and a collaborative work environment. The role emphasizes professionalism, empathy, and teamwork to promote customer loyalty and brand positive experiences.