Sanitary Disposal – A Waste Connections Company.
Location: Hermiston, OR
Schedule: Monday–Friday, 7:45 AM – 4:30 PM
Starting Wage: $25.48 per hour
Position Overview
Sanitary Disposal, a Waste Connections company, is seeking a reliable and customer‑focused Customer Service Representative (CSR) to join our Hermiston team. This role is ideal for someone who thrives in a fast‑paced call center environment, enjoys problem‑solving, and is committed to delivering exceptional service. As part of a decentralized, growth‑oriented organization, you’ll have opportunities to learn, contribute, and advance within a supportive team culture.
Key Duties & Responsibilities:
Customer Support & Communication
+ Respond to high‑volume inbound calls and in‑person inquiries regarding service requests, account changes, and general customer needs.
+ Interview customers and accurately enter information into multiple computer systems.
+ Provide clear, professional communication to resolve service issues, answer questions, and promote goodwill.
+ Work collaboratively with other departments to resolve customer disputes and ensure service accuracy.
Account & Service Processing
+ Process orders for service installation, changes, discontinuation, and turn‑ons.
+ Complete contract forms, determine service charges, collect deposits, and issue change‑of‑address or discontinuance orders.
+ Perform data entry across multiple platforms with accuracy and attention to detail.
Administrative & Operational Support
+ Maintain organized files, documents, and customer records.
+ Assist with basic bookkeeping tasks in coordination with the accounting team.
+ Demonstrate proficiency in MS Word, Excel, email, and proprietary operational systems.
+ Provide Scale House lunch coverage two times per month (Saturday or Sunday).
Sales & Service Promotion
+ Identify customer needs and recommend new or additional services.
+ Deliver service in a manner that supports customer satisfaction and company reputation.
Working Conditions
+ Office‑based environment with individual workstation, computer, telephone, and headset.
+ Fast‑paced call center setting with repetitive tasks and minimal downtime between calls.
+ Noise levels may vary; calls may be monitored for quality assurance.
+ Extended periods of sitting, typing, and computer use are common.
Minimum Job Requirements
+ Ability to read, write, comprehend, and communicate effectively in English.
+ Bilingual In English and Spanish preferred.
+ High school diploma or equivalent preferred.
+ Minimum 2 years of customer service experience (call center experience preferred).
+ Proficiency with MS Word, Excel, email, and data entry systems.
+ Strong typing and 10‑key skills.
+ Excellent organizational, communication, and problem‑solving abilities.
+ Ability to gather data, compile information, and prepare reports.
What we offer our Employees.
+ Competitive Compensation
+ Performance-based career growth potential
+ Medical, dental, and vision insurance plans
+ Income Protection Plans (Life Insurance, Short Term/Long Term Disability)
+ 401(k)
+ Flexible Spending Account
+ Employee Assistance Program (EAP)
+ Emergency Travel Assistance
To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.
We offer excellent benefits including medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future". A link to our benefits overview can be found here: https://careers.wasteconnections.com/why-waste-connections
Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)