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Customer Service Call Center Representative

Signal Securities

  • El Paso, Texas
  • 30+ days ago

    Highlights

    Position Summary: The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center. 1-2 years of customer service experience required (hospitality, retail, and medical front office are strongly encouraged to apply!).

    Numbers & Facts

    LocationEl Paso, Texas

    Description

    Position Summary:
    The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
    Responsibilities:
    • Answer high-volume inbound customer calls for medical supply patients
    • Make outbound calls to patients, referrals, and sales as needed
    • Utilize resources to troubleshoot and resolve patient issues
    • Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
    • Consistently meet and attain required Key Performance Indicators (KPIs)
    • Perform other duties as required
    Education & Experience:
    • High School Diploma or equivalent required
    • 1-2 years of customer service experience required (hospitality, retail, and medical front office are strongly encouraged to apply!)
    • Call center experience preferred but not required
    Skills & Abilities:
    • Excellent written and verbal communication skills
    • Active listening skills
    • Proficient with MS Office and the ability to navigate multiple platforms
    • Ability to learn Byram products and therapies
    • Strong customer service skills with the ability to resolve patient concerns while maintaining a positive attitude
    • Demonstrate soft skills to enhance patient experience
    Benefits:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • On-the-job training
    • Paid time off
    • Parental leave
    • Referral program
    • Vision insurance
    • Work from home
    Experience level:
    • 2 years
    Shift:
    • Day shift
    Weekly day range:
    • Monday to Friday
    Experience:
    • Customer service: 2 years (Preferred)

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