POSITION SUMMARY
Provides excellent patient care by answering all incoming business office calls and directing them appropriately.
Essential Functions Statement(s)
- Answers all incoming calls to the Business Office and directs them to the appropriate business staff if needed
- Verifies and updates insurance and demographic information
- Resolves patient balance/account questions
- Identifies and prepares patient refunds
- Responds to assigned communicator messages
- Works hold buckets for any claim corrections
- Resolves claim holds
- Performs other related duties as assigned
SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED)
Experience: Previous customer service experience required. Previous experience in a physician office preferred.
Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.
Campbell Clinic Benefit Summary:
Campbell Clinic offers a lucrative benefit package to support employees and their families.
- Medical / Dental / Vision Insurance
- HRA Option
- Flexible Spending Account
- Basic Life Insurance
- Voluntary Life Insurance Option
- Long-Term Disability
- Voluntary Short-Term Disability
- Accident Insurance
- Critical Illness Insurance
- 401(k) Plan Matching + Profit Sharing
- Employee Assistance Program
- Paid Time Off
- 8 Paid Holidays
Equal Opportunity Employer/Veteran/Disabled.