Highlights
Job Summary: The Customer Service Associate delivers high-quality support through order processing, inquiry management, and issue resolution across phone, email, and chat. This role requires strong attention to detail, the ability to manage high volumes, and a customer-first mindset in a fast-paced environment.
Numbers & Facts
| Location | Schaumburg, IL |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1969 |
| Website | http://www.sterling-engineering.com |
Description
Job Title: Customer Service Associate | Manufacturing
Location: Schaumburg, IL
Hire Type: Open-ended Contract
Work Schedule: Hybrid (Onsite 3 days/week)
Pay Rate: $24.50/hour
Benefits: PTO, Paid Holidays, BCBS Medical, Dental/Vision Plan, 401(k), ESOP
Must-Have Skills:
- 4+ years of customer service experience in manufacturing or distribution
- Recent experience with Microsoft Dynamics 365 (D365)
- Experience with Electronic Data Interchange (EDI)
- Strong order entry and data management skills
- Ability to handle high-volume interactions (50–75 calls/day)
- Excellent communication, problem-solving, and multitasking skills
Job Summary:
The Customer Service Associate delivers high-quality support through order processing, inquiry management, and issue resolution across phone, email, and chat. This role requires strong attention to detail, the ability to manage high volumes, and a customer-first mindset in a fast-paced environment.
Job Duties:
- Respond to customer inquiries across phone, email, and chat
- Process orders, changes, cancellations, and new account setups
- Provide product, pricing, billing, and delivery information
- Manage customer accounts (retailers, brokers, dealers)
- Resolve issues related to orders, shipping, quality, and billing
- Document all interactions accurately in internal systems
- Support product complaints and QA compliance
- Collaborate cross-functionally with sales and operations
- Assist with process improvements, reporting, and special projects
Qualifications:
- High school diploma required; some college preferred
- 4+ years of relevant customer service experience
- Manufacturing or distribution industry experience highly preferred
- Experience with ERP systems (D365, AS400/PRMS, or similar)
- Familiarity with contact center tools (e.g., Five9)
- Proficiency in Microsoft Office (Excel, Word)
- Strong attention to detail, organization, and time management
- Ability to prioritize and work independently in a fast-paced environment
- Spanish is a plus
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
About Company
Sterling Engineering has been a trusted partner for engineering, project management, and staffing solutions for over five decades. We provide exceptional engineering/technical recruitment and engineering project services to clients nationwide:
- Engineering & Technical Recruitment - With our focus on engineering, technical, and IT, Sterling has the in-depth knowledge, industry expertise, and robust employee pipeline it takes to rapidly find talent for even the most difficult to fill positions. Sterling’s extensive recruitment methodology allows us to engage the most talented employees in the marketplace. We offer exciting work and career-building opportunities for our candidates, along with expert support at every step of the process.
- Engineering Project Services – Our experienced, multi-disciplined team of project managers, engineers, and designers, led by licensed Professional Engineers (PE), provide project management, engineering, design, and Commissioning, Qualification, and Validation (CQV) to manufacturing, OEM, and R&D customers. We work on complex, highly technical projects across a number of industry sectors, and our ability to scale and seamlessly integrate at multiple levels of your organization is what differentiates us.
Sterling offers a unique combination of engineering solutions and Best of Staffing level service to help our clients and talent achieve their goals.
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