Customer Service Associate- Part Time (30 Hours/Week)

Customer Service Associate 
Part Time- 30 Hours/Week
Schedule: Monday to Friday- 12pm-6pm

Location: Amherst, NY 

The hourly range for this position starts at $20.00/hour- $21.00/hour, depending on experience, qualifications and location.  Final compensation will be determined during the interview process.

Position Responsibilities:  

The ideal candidate brings strong communication skills, and a background in customer service and a passion for helping clients succeed.  This individual will assist all customer calls by providing clinical knowledge, determining product needs, entering orders correctly, handling complaints, and successfully connecting the caller to the correct department or person. 

Essential Functions:  

• Answer incoming telephone calls, transfer calls when necessary
•  Provide customer needs determination and assist customers with their orders
• Provide customer with navigating assistance with Ivoclar.com
• Assist clinical customers with product usage and offer resolution via E-mail
  and phone
•  Prepare and enter customer orders. Coordinate literature requests when necessary
• Provide support to Clinical Sales and Inside Sales Account Managers
  by responding to product and/or literature requests
• Provide customer assistance in tracking packages, locating or replacing orders
• Perform other clerical/administrative duties or assist in special projects as assigned
  by the Customer Service Management team 

Your Qualifications:  

• Previous customer service experience required.
• Experience in a product- related environment preferred.
•  Strong communication, telephone, computer and data entry skills required
• Ability to work independently, prioritize and multitask in a dynamic environment
• ERP/CRM/Salesforce experience highly desired
• Dental Degree or background a plus

Physical Demands: 

• Must be able to sit for up to 8 hours a day, view computer monitor and move
  about effectively to fulfill the essential functions of the job. Manual dexterity
  needed for alpha/numerical computer input.
•  Ability to perform filing duties, bend and lift 10-20 lbs.

Benefits Offered:  

• 401(k) retirement savings plan
• Disability benefits
• Time off program
• Wellness program

Why Join Ivoclar?

At Ivoclar, you'll have the opportunity to contribute your expertise while continuing to develop both personally and professionally. As an international family-owned company with a long-term perspective, we recognize that our employees are the driving force behind our success.

Join a collaborative team that is passionate about innovation, customer success, and advancing the future of dentistry.

Let's achieve our goal together: Making People Smile.

Equal Opportunity Employer

Ivoclar is committed to Equal Employment Opportunity and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity, or any other protected characteristic.

Candidates must be legally authorized to work in the United States on a permanent basis. This position is not eligible for employer-sponsored visa sponsorship now or in the future.