Customer Service Associate

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Job Summary

The Customer Service Associate provides excellent customer service and cash handling skills. This position reviews all activities associated with handling customer transactions and ensuring a positive shopping experience for every shopper in our store.

Supervisory Responsibilities: None

Essential Duties/Responsibilities

• Maintain excellent customer service in all areas of the store
• Maintain a neat and clean cashier center area and sales floor
• Maintain correct change for all registers
• Ensure correct pricing is entered into the POS system
• Ensure all customers are greeted and get assistance as needed
• Ensure all registers balance at the end of each shift
• Handle customer issues as they arise
• Complete all types of sales transactions
• Complete and input markdowns - percent and price override
• Recognize counterfeit currency
• Handle and control voids, returns, cash and credit card transactions, store credits, and special orders
• Place sold tickets on merchandise for pick up - same day and 48-hour holds
• Perform other duties as assigned

Required Skills/Abilities

• Ability to work a flexible schedule which includes opening/closing store, weekends, and holidays

• Excellent customer service skills

• Ability to:

• Train staff on POS procedures

• Maintain correct change for all registers

• Follow instructions and give directions

• Handle difficult customer situations

• Work flexible hours and/or shifts

• Communicate effectively with all levels of individuals, both internally and externally

• Read, write, and communicate in English

• Computer skills preferred

• Inventory control knowledge preferred

• Supervisory skills preferred

• Bilingual in Spanish preferred

Education and Experience

• Previous Sales experience
• Previous POS experience
• Previous cash handling experience
• Previous experience working in retail preferred

Working Conditions/Physical Requirements

• This position is on-site at a Revivals Store
• Ability to lift 50 pounds
• Operates in a store setting and requires constant times of sitting, standing, walking, and repetitive motion and talking