This is a video explaining exactly who we are...well worth your time to get a better understanding of PGW:
https://www.youtube.com/watch?v=Y3Dgn9Xrq1w
Customer Service Teammate
Responsible to establish and maintain good customer relations and to accurately complete paperwork required to track and service customers. Performs other duties not directly stated below, as instructed by either the Manager or Assistant Manager.
Employment Qualifications
- Commitment to excellence at all levels of service.
- Retail experience, automotive experience helpful.
- Good communication skills, cheerful and friendly.
- Enthusiastic attitude and good work ethic.
- Basic computer and office management skills.
- Clean and neat appearance, good telephone voice.
Principle Responsibilities & Duties
Employee Relations
- Works to maintain a team effort of quality customer service
Customer Relations / Business Development
- Greets the customer.
- Explains the SpeeDee Franchise Organization preventative maintenance services and pricing structure in order to achieve high customer satisfaction and increased sales.
- Bills out the customer.
- Obtains any technical information from manager or tune-up technicians in response to questions from customers.
- Presents all promotional materials to customers.
- Maintains marketing programs including reminder cards/notices as directed by manager.