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Customer Service Associate

TOV Furniture

  • North Carolina
  • 30+ days ago

    Highlights

    TOV Furniture is a fast-growing furniture brand, and we’re looking for a friendly, reliable, and problem-solving individual to join our customer service team in Jamestown, North Carolina! If you have a great attitude, enjoy helping people, and are eager to learn, we’ll provide all the training you need.

    Numbers & Facts

    LocationNorth Carolina
    Websitehttps://tovfurniture.com/?msclkid=df617b8c6eb31def7d8c18fa40e86936&utm_source=bing&utm_medium=cpc&utm_campaign=(MS) TOV&utm_term=tov furniture&utm_content=Tov Furniture

    Description

    TOV Furniture is a fast-growing furniture brand, and we’re looking for a friendly, reliable, and problem-solving individual to join our customer service team in Jamestown, North Carolina! No experience? No problem! If you have a great attitude, enjoy helping people, and are eager to learn, we’ll provide all the training you need.

    What You’ll Do:

    • Help customers via phone, email, and chat with product questions and order updates.
    • Provide order status updates, make edits, and handle cancellation requests.
    • Keep detailed records of customer interactions in our system.
    • Work with warehouses and shipping partners to solve order-related issues.
    • Send out fabric swatches to help customers with their purchases.
    • Provide weekly updates to customers waiting on backordered items.
    • Most importantly, make sure every customer feels valued and taken care of.

    What We’re Looking For:

    No experience required! We’ll train someone with the right attitude.
    Basic computer skills – we work on computers all day!
    Strong communication skills – you’ll be chatting with customers a lot.
    Good organizational skills.
    A team player who works well with others.

    Perks & Benefits:

    Health Insurance
    Life Insurance
    401K Match
    Paid Vacation Time
    Stocked Pantry


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