CUSTOMER SERVICE ASSOCIATE

Customer Service Associate

Industry: Furniture, accessory, and lighting wholesale company engaged in design and distribution of high-end pieces.

OPPORTUNITY:  As the first line of communication for a customer, your goal will be to provide outstanding customer service to our clients by using established effective customer service procedures and managing customer satisfaction experiences. To qualify for the role, the ideal candidate must have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbally), you will also demonstrate strong leadership, interpersonal skills and computer skills.

Handling Problems and Claims

· Customer inquiries Range from inventory levels, tracking orders or handling freight claims.

· Representative will attempt to solve the problems or propose some solutions for resolution.

Assisting in Sales and Order Entry

· Responsible for all order entry in your territory, from several marketing methods.

· Representatives will be required to learn the product line in order to be able to provide product or service information to assist customers in deciding about a product to buy.

Clerical Tasks

· The job of a customer service representative will also involve clerical responsibilities.

· Such duties will involve answering telephone calls and making the appropriate transfers and using ERP software to track orders or shipping information.

· Other duties include processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork.

· Customer Service Representative will need top organizational practices, time management, written and verbal communication skills, well versed in Microsoft Office and excellent computer skills.

BENEFITS:

• Group Health Plan
• Dental
• Vision
• Life Insurance
• 401 (k) Retirement plan
• Paid Vacation
• Paid Holidays
• Paid Personal Time Off (PTO)

SCHEDULE:  Monday – Friday, 8 am to 5 pm with hour lunch

LOCATION: required on-site, Memphis, TN, mid-town area

Dress Code: Relaxed but professional dress code