CUSTOMER SERVICE ASSOCIATE II

Job Description

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Job Title: CUSTOMER SERVICE ASSOCIATE II

Posting Start Date: 7/14/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

Serves as main contact/liaison for customers within assigned territory.

Tasks Summary & Responsibilities

• Proficiently and accurately prepares, analyzes and issues detailed materials schedules: Draws up master schedule to establish sequence and lead time of each operation to meet shipping dates according to sales forecasts or customer orders.
• Follows up as required with all teams (Production, Procurement, Quality, Engineering …) to manage and expedite production to meet customer expectation.
• Reviews and optimizes master data and parameter settings along supply chain (SAP)
• Schedule the supply of materials/components to meet production requirements and minimum safety stock levels
• Plans, develops, implements and evaluates processes for material delivery from supplier to point of fit
• Day-to-day order management and management of deliveries
• Takes follow up actions in relation to material shortages that affect production
• Develops and maintains good relationships with suppliers and ensure demand for materials is met and deliveries made on time
• Monitors inventory levels against agreed target levels
• Minimizes obsolete stock and ensures business is left with minimum liability
• Monitors supply chain performance and drives improvements
• Adheres to the safety and quality standards (goals and metrics) of the organization while working within a team environment.
• Accepts increased responsibility and is accountable for his/her actions
• Responds to multiple assignments in a timely and efficient manner
• Overtime may be required, based on business need; regular attendance required.

What your background should look like

• Bachelor/master's degree in business administration, engineering or equivalent
• Minimum 3 years of Production planning or Materials management in a plant/manufacturing environment
• Proven track record of supply chain improvements and related performance improvement results
• Working experience with supply chain planning systems and ERP systems (e.g. SAP)
• Experience in the Automotive Sector within a global organisation is an advantage

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

Posting City: _

Job Country: Morocco

Travel Required: None

Requisition ID: 154866

Workplace Type: Hybrid

External Careers Page: Customer Service

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