Customer Service Associate

Salud Family Health

Fort Collins, CO

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JOB DETAILS

SALARY

$19.50–$22.50 Per Hour

SKILLS

Accidental Death and Dismemberment (AD&D), Behavioral Health, Co-Payments, Communication Skills, Copying Machines, Customer Support/Service, Dental Insurance, Employee Assistance Plan, English Language, Fax Machines, Flexible Spending Accounts, Healthcare, Healthcare Quality, Home Care, Insurance, Mathematics, Medical Record System, Medicine, Multilingual, Patient Assessment, Patient Care, Pharmacy, Policy Implementation, Preferred Provider Organization (PPO), Prescription Drugs, Pricing, Primary Care, Problem Solving Skills, Procedure Implementation, Quality Management, Record Keeping, Retirement Plan, Spanish Language, Telephone Skills, Word Processing, Writing Skills

LOCATION

Fort Collins, CO

POSTED

1 day ago

Company Description

Since 1970, Salud has been committed to providing a Medical Home to patients, where medical, dental, behavioral health services, and clinical pharmacists work together and coordinate efforts in a team-based system of care. We strive to improve the qualityof our patient's lives who would otherwise have limited access to health care. We serve all individuals regardless of their insurance status or ability to pay.

Job Description

The Customer Service Associate (CSA) is responsible for creating a positive first impression, exhibiting excellent customer service, and promoting a pleasing experience for Salud patients. The CSA approaches his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change.

We offer:

Starting Wage - $19.50 to $22.50 per hour
Monday to Friday - 7:30 am to 4:30 pm
Evening hours may occasionally be required

Comprehensive Benefits Package includes:

Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)
- Low employee premiums, especially given rich benefits
- $25 Primary Care Physician and Specialist Co-pays (in-network)
- Low deductibles and co-insurance
- Free provider visits and services at all Salud facilities
- Preferred prescription pricing at Salud pharmacies
Dental PPO plan
- Includes Employee Discounts at All Salud Dental Facilities
Vision
Generous vacation accrual
10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
Up to 8 Paid accrued Sick Days per year
Defined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is required...you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12-month period are eligible.
403b Retirement savings plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings.
Flexible Spending Accounts
Basic Life and AD&D
Supplemental Life and AD&D
Short-Term & Long-Term Disability
Accident & Critical Illness Insurance
Employee Assistance Program

Our Mission is to provide a quality, integrated healthcare home to the communities we serve

About our Clinic:

Our medical practice is quite lively. We treat our patients with the utmost respect and concern for their physical, emotional, and mental well-being while instilling a fun and vibrant atmosphere bringing smiles to all who enter our doors. A positive attitude brings joy to the healing journey.

A Day in the Life of a Customer Service Associate (CSA) with Salud:

Your genuine spirit of caring welcomes patients as the first step prior to seeing the Doctor, NP, or PA. You may serve as a greeter, front desk receptionist, and/or cashier. You will welcome all patients to Salud and checks them in for all appointment types, checking patients out at the end of an appointment. Make reminder calls, answer questions, manage patient complaints and so much more to ensure a positive experience for all of our patients.

Qualifications

Minimum Requirements

Education:

Graduation from an accredited high school or GED is required

Experience:

One year of front desk/customer service experience in a medical setting preferred

Knowledge, Skills, and Abilities:

Bilingual English/Spanish preferred
Must work well with the other patient care team members
Ability to communicate clearly and appropriately with patients
Professionalism and a positive attitude
Proficient in Elementary Math
Ability to learn and implement complex policies and procedures
Reading comprehension and writing skills
Keyboarding and word processing skills
One year of clerical office experience preferred
Familiarity with medical/dental terminology preferred
Sensitivity to the low-income and ethnic minority community
Willingness to become proficient in the use of telephone, fax, copier, email, and electronic health record-keeping
Ability to read, understand, and follow oral and written instructions
Ability to work evening or weekend hours
Ability to work under stress
Ability to recognize, evaluate, solve problems, and correct errors.
Exhibits excellent customer service
Ability to explain and summarize comprehensive concepts in a way that the general population can understand
Computer systems applications (MS Office, PowerPoint, Chrome, etc.)

The application window is anticipated to close by 7/31/26

Additional Information

Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All your information will be kept confidential according to EEO guidelines.

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Customer Service Associate

Salud Family Health

Fort Collins, CO

About the Company

Salud Family Health

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