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Client Services Jobs

Customer Service Associate

Golden Goose

  • Denver, Colorado
  • 30+ days ago

    Highlights

    If you’re looking for a company where you will be challenged, respected, valued and that's invested in your personal development, a solid compensation package, and working with a great team that doesn't play politics, this is an opportunity for you. Ensure that customer careers pages and applications are implemented according to specification while maintaining the look and feel of the customer's brand.

    Numbers & Facts

    LocationDenver, Colorado

    Description

    As a Customer Service Associate, you'll be a key player in our Client Services group. The CS team is constantly giving a first impression to customers and we have the opportunity to make every interaction a positive experience. This role also offers the chance to interact with each and every team across our business when dealing with a number of technical challenges and crucial support requests.
     
    If you’re looking for a company where you will be challenged, respected, valued and that's invested in your personal development, a solid compensation package, and working with a great team that doesn't play politics, this is an opportunity for you.

    Responsibilities:
    • Provide superior first & second line customer and product support through email [primary] and phone [secondary] by responding to inbound customer issues and questions
    • Ensure that customer careers pages and applications are implemented according to specification while maintaining the look and feel of the customer's brand
    • Research, test and reproduce software issues reported by customers and escalate with our development team when needed
    • Track and manage customer issues with our development team and ensure that we close the loop with the customer after resolution
    • Assume responsibility for mapping and managing data imports for new customers from 3rd party ATSs

    Requirements:
    • Minimum one year experience with client facing Technical / Product Support in a SaaS based environment
    • Strong analytical skills and intellectual curiosity with a desire to solve problems
    • Strong focus on clients and ability to self-manage multiple projects at once with little oversight
    • Tolerance for ambiguity and flexibility for changing requirements
    • Excellent verbal and written communication skills are a must have
    • Ability to communicate clearly and effectively with all customers [internal and external] 
    • Above all else, have fun and love what you do

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