Manage customer accounts and inquiries related to global orders, deliveries, pricing, and service issues * Support the full order lifecycle, including order entry, order changes, lead times, production status, shipping coordination, and invoicing * Communicate with global manufacturing plants, planners, and logistics teams to resolve order-related issues * Handle moderately complex issues such as backorders, partial shipments, delivery delays, and product substitutions * Assist with aftermarket support, including returns, warranty claims, and RMA coordination * Support international shipments by coordinating required documentation and following established export and trade compliance procedures * Accurately document customer interactions, transactions, and resolutions in ERP and CRM systems * Escalate complex, high-risk, or urgent issues to senior team members or leadership as appropriate * Adhere to global customer service processes, policies, and service-level expectations * Contribute to continuous improvement efforts by identifying recurring issues and process gaps *