Highlights
This contract role supports a customer-facing team in delivering prompt, convenient, and professional service to assigned clients. Support back-end tasks, including but not limited to invoicing, sending data requests, and following up with clients.
Numbers & Facts
| Location | Clayton, MO (Remote) |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Website | https://www.thefountaingroup.com/ |
Description
Customer Service Associate (6-Month Contract, Potential to Convert)
Location: 100% remote during the contract; candidates must be hybrid-eligible to one of the office locations below
Duration: 6 months, with potential to convert to a full-time employee
Hours: 40 hours per week, with potential for overtime when needed
Schedule: 8:30 AM – 5:00 PM CST (some flexibility in each direction)
About the Opportunity
The Fountain Group is hiring for a prominent client in the [INDUSTRY] industry. This contract role supports a customer-facing team in delivering prompt, convenient, and professional service to assigned clients. The contract is fully remote, but the goal is to convert the right candidate to a full-time employee, and full-time employees work a hybrid schedule.
Hybrid Location Requirement
Only candidates who are able to work hybrid from one of the following office locations will be considered:
- Clayton, MO
- White Plains, NY
- New York City, NY
- Dallas, TX
- Madison, WI
- Wilmington, DE
The hybrid office location must be listed on your resume to be considered.
Responsibilities
- Assist the customer-facing team in delivering prompt, convenient, and professional service to assigned clients
- Support back-end tasks, including but not limited to invoicing, sending data requests, and following up with clients
- Proactively manage the order process
Qualifications
- A minimum of one year of business-to-business (B2B) client or customer service experience is highly preferred
- Ability to absorb product knowledge quickly and apply it to client needs
- Strong analytical skills
- Excellent organizational, time management, and multitasking skills
- Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
About Company
The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.