Customer Service Assistant

Customer Service Assistant

Salary

$17.99 - $38.23 Hourly

Location

Prince William County, VA

Job Type

Part-time Non-benefitted (PN)

Job Number

202610796

Department

PARKS & RECREATION-SEASONAL AND PROVISIONAL

Opening Date

08/21/2026

Closing Date

8/28/2026 11:59 PM Eastern

GRADE

A12

• Description
• Benefits
• Questions

Introduction

Introduction:

The Department of Parks and Recreation is seeking energetic and dynamic individuals to provide high-level customer service at the Sharron Baucom Dale City Recreation Center (14300 Minnieville Rd, Woodbridge, VA 22193) and Chinn Aquatics & Fitness Center (13025 Chinn Park Dr, Woodbridge, VA 22192). Our facilities are demanding, fast-paced, and multi-tasking environments. Interested candidates must be highly motivated and self-directed but able to work within a larger team structure.

Various duties include directly engaging customers, providing clear and accurate information (that changes regularly) across all program departments in response to customer inquiries both in-person and over the phone, processing program registrations and transactions, handling cash, and other duties as needed for daily center operations.

Starting Pay: $17.99/hour

Please note: This is a PART-TIME non-benefitted position. The work schedule will vary to include mornings, days, evenings, weekends, and holidays and will require flexibility. Hours can vary between 4:30am to 9:30pm.

The Department of Parks and Recreation conducts DMV records checks on all licensed employees and criminal background checks on all hires age 18 years and older.

Please note: the position is open until the advertisement closes with ongoing application review.

Note: The information that follows is a County-wide Classification Specification that may include details not specifically applicable to this position

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NATURE OF WORK

Incumbents perform routine office support or customer service functions following established and specified procedures. Responsibilities may include faxing and copying documents; performing data entry; reviewing calendars to schedule appointments; reviewing documents for accuracy and completeness; and answering phones and routing calls. Incumbents perform standardized work following prescribed procedures and instructions.

Distinguishing Characteristics

This position is dedicated to performing customer service and office support functions. Work is performed in accordance with set procedures and guidelines, and deviation from those guidelines require approval.

TYPICAL CLASS RESPONSIBILITIES(These responsibilities are a representative sample; position assignments may vary.

1. Responds to requests for information from the general public, staff, and/or other interested parties; answers routine questions; directs callers/visitors to appropriate locations or staff.

2. Prepares, reviews, and/or processes a variety of routine correspondence, logs, information, paperwork, invoices, forms, and/or other related information to ensure accuracy and completeness; keys information into applicable spreadsheets and/or databases.

3. Receives, sorts, and distributes a variety of correspondence, deliveries, and mail.

4. Files documents alphabetically, numerically, or by other prescribed methods in established filing systems; makes photocopies; and faxes documents.

5. Reviews calendars and schedules appointments and/or meetings.

6. Performs other duties of a similar nature or level.

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MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

High school Diploma/ G.E.D education and 0-12 months of related experience.

SPECIAL REQUIREMENTS

None.

PHYSICAL REQUIREMENTS

Positions in this class typically require reaching, standing, lifting, fingering, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

NOTE

The above position description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.

The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees

Click on the link below to explore our plans and rates.

Prince William County Benefit Programs

01

This position has a minimum education requirement of a High School diploma/GED. Please select the option that best describes your highest level of education.

• Bachelors Degree or higher
• Associates Degree
• High School Diploma/GED and some college
• High School Diploma/GED
• None of the above

02

How many years of experience do you have in a busy customer service environment where multitasking is essential?

• 5 or more years of experience
• 3-4 years of experience
• 1-2 years of experience
• No Experience

03

How many years of experience do you have processing transactions/cash controls as part of your job duties (to include volunteer experience)?

• 5+ years of experience
• 3-4 years of experience
• 1-2 years of experience
• Less than 1 year of experience
• No experience

04

This position works at a facility that is operational 7 days a week. Please select all your applicable availability:

• Early mornings
• Mornings
• Mid-day
• Evenings
• Late evenings
• Weekends
• Holidays
• Additional shifts, as needed
• None of the above

05

This is a part-time position and requires flexibility. Due to the nature of our operations and the responsibilities associated with this position, the work schedule will vary to include mornings, evenings, weekends, and holidays. Are you willing to work a part-time non-benefitted position with a varying schedule?

• Yes
• No

06

Please select your preferred worksite location:

• Chinn Aquatics & Fitness Center
• Sharron Baucom Dale City Recreation Center
• I am interested in working at either location

Required Question

Employer Prince William County Government

Address 1 County Complex Court

Prince William County, Virginia, 22192

Website https://www.pwcva.gov/department/human-resources/careers