Business Skills, Coaching, Communication Skills, Customer Relations, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Detail Oriented, Entertainment and Media, High School Diploma, Interpersonal Skills, Marketing, Marketing Campaign, Mentoring, Multitasking, Operations, Organizational Skills, Problem Solving Skills, Retail, Service Delivery, Team Player, Track Customer Issues, Travel Industry
LOCATION
Tampa, FL
POSTED
Today
Customer Service Assistant
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellencein the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
Job Description
We are seeking a friendly and dependable Customer Service Assistant to support daily customer interactions and help create exceptional service experiences. This role is ideal for individuals who enjoy helping others, building positive relationships, and working in a collaborative environment.
Responsibilities
Welcome customers and provide professional assistance.
Assist customers with questions, requests, and service needs.
Resolve routine customer concerns with a positive, solution-focused approach.
Build strong customer relationships through outstanding service.
Maintain organized records of customer interactions and activities.
Support daily customer service operations and team objectives.
Collaborate with team members to ensure customer satisfaction.
Follow company customer service standards and procedures.
Participate in ongoing training and professional development.
Benefits
Paid training
Career advancement opportunities
Professional development programs
Supportive and collaborative work environment
Hands-on customer service experience
Performance-based growth opportunities
Employee recognition programs
Ongoing mentorship and coaching
Qualifications
High school diploma or equivalent required.
Strong communication and interpersonal skills.
Excellent customer service and problem-solving abilities.
Positive attitude and professional demeanor.
Strong organizational and multitasking skills.
Ability to work independently and as part of a team.
Reliable, adaptable, and detail-oriented.
Previous experience in customer service, retail, hospitality, or another customer-facing role is a plus but not required.
Competitive salary ($45,000–$49,000 annually).
Career growth and advancement opportunities.
Hands-on training and professional development.
Collaborative and supportive work environment.
Opportunity to develop valuable marketing and business skills.
Performance-based advancement opportunities.
Full-time position.
Monday–Friday schedule.
Paid training.
Employee recognition programs.
Opportunity to contribute to exciting marketing projects and campaigns.