Customer Service Assistant

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a friendly and dependable Customer Service Assistant to help customers with questions, requests, and general assistance while supporting a positive customer experience. This position is ideal for someone who enjoys helping others, communicating with people, and developing strong customer service skills in a collaborative workplace.

Responsibilities

• Respond to routine customer questions and requests.

• Provide clear information about products, services, and company offerings.

• Assist customers with follow-up questions and requests.

• Support customer engagement and relationship-building activities.

• Help communicate promotional information when appropriate.

• Maintain organized records of customer interactions.

• Share customer feedback and questions with team members.

• Assist with customer outreach and engagement initiatives.

• Help maintain a welcoming and professional customer environment.

• Support team members with daily customer service activities.

• Assist with general tasks related to customer satisfaction.

• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.

• Strong verbal and interpersonal communication skills.

• Friendly, patient, and professional demeanor.

• Customer-focused attitude.

• Strong listening and problem-solving abilities.

• Positive attitude and willingness to learn.

• Good organizational and multitasking skills.

• Reliable, adaptable, and self-motivated.

• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training

• Career advancement opportunities

• Professional development programs

• Supportive team environment

• Hands-on customer service experience

• Performance-based growth opportunities

• Employee recognition programs

• Ongoing mentorship and coaching