Administrative Skills, Communication Skills, Computer Skills, Customer Escalations, Customer Experience, Customer Relations, Customer Service Operations, Customer Support/Service, Documentation, High School Diploma, Interpersonal Skills, Marketing, Microsoft Office, Multitasking, Organizational Skills, Presentation/Verbal Skills, Record Keeping, Resolve Customer Issues, Team Player, Track Customer Issues, Writing Skills
About Fox Fruit
At Fox Fruit, we believe that every business deserves a smart, adaptive marketing partner. Our team of experts blends strategic insight and creative solutions to deliver results that matter. We are committed to fostering organic growth for our clients through innovative approaches tailored to their unique needs.
Position Overview
The Customer Service Assistant will provide support to customers by addressing inquiries, maintaining accurate records, and assisting with administrative tasks. This entry-level position is ideal for candidates looking to develop professional communication, problem-solving, and customer support skills.
Responsibilities
- Respond to customer questions and requests in a professional manner.
- Assist with resolving customer concerns and escalating issues when necessary.
- Maintain accurate customer records and documentation.
- Support administrative functions related to customer service operations.
- Process customer requests and follow up as needed.
- Collaborate with team members to ensure a positive customer experience.
- Assist with scheduling and coordinating customer communications.
- Maintain confidentiality and professionalism in all customer interactions.
- Participate in team meetings and training sessions.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service abilities.
- Strong organizational and multitasking skills.
- Basic computer proficiency, including Microsoft Office or Google Workspace.
- Ability to work independently and as part of a team.
- Positive attitude and willingness to learn.