About Us
At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.
Job Summary
We are seeking a friendly and customer-focused Customer Service Assistant to support customer interactions and help deliver an exceptional customer experience. This role is ideal for individuals who enjoy working with people, solving problems, and contributing to a positive and professional environment.
Respond to customer inquiries in a professional and timely manner.
Maintain accurate customer records and documentation.
Process customer requests and ensure appropriate follow-up.
Support customer satisfaction and retention initiatives.
Collaborate with team members to provide efficient service and support.
Monitor customer feedback and communicate trends to management.
Uphold company standards for professionalism and customer care.
High school diploma or equivalent required.
Strong verbal and written communication skills.
Excellent interpersonal and customer service abilities.
Strong problem-solving and organizational skills.
Attention to detail and accuracy.
Positive attitude and professional demeanor.