Customer Service Assistant Associate

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How to Apply

Applications are welcomed and encouraged from all qualified individuals regardless of background and identity. A one-page cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in this position and outline experience that directly relates to it.

Job Summary

Do you love plants...and people too? Are you looking for a part-time position with a great team, working in an amazing environment?

We are looking for an enthusiastic individual to join our Visitor Services Team. The Customer Service Assistant Associate will report to the Visitor Experience Lead. Responsibilities include staffing our Front Desk, creating sales in our Garden Store and assisting with rentals and events. The ideal applicant must be able to handle multiple tasks (and people) at one time, and be able to work a flexible schedule with some nights and weekends. This is a part-time position working 16 hours per week.

Responsibilities*

• Greet visitors
• Answer phones and direct calls
• Ask questions to determine needs and provide relevant information
• Help with order fulfillment
• Process sales, operate cash registers, and maintain Garden Store merchandise standards
• Maintain a welcoming, clean, and engaging environment in main lobby and other visitor areas
• Provide leadership to student team members to maintain standards
• Work with volunteer Ambassadors
• Perform other related tasks as visitor and organizational needs change

Required Qualifications*

• Enthusiastic, welcoming attitude
• Excellent customer service with two or more years customer service, retail or similar experience
• Experience operating cash registers and handling cash
• Flexible schedule with the ability to work evenings and weekends
• Ability to work in a fast-paced environment managing multiple projects at once, maintaining a positive attitude in occasionally stressful situations
• Ability to lift or transport heavy boxes weighing up to 20 pounds or more

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

This is a part-time position working 16 hours per week. You must be able to work a flexible schedule with some nights and weekends.

For more information about Matthaei Botanical Gardens and Nichols Arboretum, please visit mbgna.umich.edu.

Application Deadline

Job openings are posted for at least seven calendar days. This job may be removed from posting boards and filled at any time after the minimum posting period has ended. Applications will be reviewed as received throughout the posting period and continue until the position is filled.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.