Customer Service Assistant 3

Ohio Department of Public Safety- Bureau of Motor Vehicles/Telecommunications

Report in Location: 1970 West Broad Street, Columbus, OH 43223

Work Hours: Monday- Friday, 8:00 a.m.- 5:15 p.m. (Hours will vary)

• This position is currently remote (work from home) but can be subject to change to regular, in-office work*

Perks of Working for the Ohio Department of Public Safety

• Multiple pay increases over the first years of service!
• Free Parking!
• Free Gym Access & Walking Path!
• Daycare On-site!
• Cafeteria On-site!

What You'll Do as a Customer Service Assistant 3

• Act as lead worker by providing work direction/assistance & training, on daily basis, to lower-level customer service assistants within the Telecommunications Unit & respond to difficult inquiries or those referred by lower-level customer service assistants:
• Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;
• Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding; Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
• Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered;
• Document all correspondences with customers, as needed;
• Serve as a lead worker & assistant to unit supervisors in the Telecommunications Section.

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Option 1

12 mos. trg. or 12 mos. exp. in office practices & procedures of which 3 mos. involved operation of various office equipment;

AND 12 mos. trg. or 12 mos. exp. in public relations or customer service to include techniques for dealing with difficult people;

AND 12 mos. trg. or 12 mos. exp. in state &/or federal laws, rules, policies & procedures applicable to assigned inquiries, requests, complaints &/or transactions to be processed;

AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry, or word processing;

AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.

Option 2

• Or 9 mos. exp. as Customer Service Assistant 1, 64431.

Option 3

• Or 6 mos. as Customer Service Assistant 2, 64432.
• Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Customer Service

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