What You'll Do: The Bureau of Vital Statistics (VS) operates a statewide system for the registration of births, deaths, and other vital events that happen within the state of Ohio. We are currently seeking a Customer Service Assistant 2 to provide information and communicate procedures to obtain or amend vital records. This position will:* Research & independently determine action needed in resolving most complex problems, questions & complaints pertaining to pending or finalized legal actions, the initial registration of vital events, & status of pending inquiry* Provide technical assistance to electronic data users (e.g., local health departments, coroners, funeral homes, hospitals) to properly enter, complete, & print all vital records in the electronic birth/death registration system* Determine when a court order or affidavit is needed to correct a vital record (e.g., electronic &/or paper birth, death, fetal death certificate) & explains procedures for filing a court order to customers* Research & respond to inquiries for which the customer has not received requested information* Search for original records & ensure that correct records are provided to customers* Prepare correspondence to customers (e.g., affidavit requests, applications, clarifying information letters)* Provide technical assistance (e.g., assists in creating or modifying existing accounts, new computer set-ups, Citrix downloads, printing issues, password resets) to external customers* Perform administrative support functions, as assigned9 mos. trg. or 9 mos. exp. in office practices & procedures AND 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people AND 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing AND 9 mos. trg. or 9 mos. exp. in operation of personal computer.* Or equivalent of Minimum Qualifications for Employment noted above.Applications of those who meet the minimum qualifications will be further evaluated against the following criteria:* Associates or advanced degree in public relations or business* Experience in public or human relations* Experience in handling difficult/angry callers* Experience working with computer software (e.g., Word, Excel)* Experience providing written and electronic communications* Experience handling a high volume of incoming calls* Experience in handling confidential informationAll eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, and active disciplinary record.Job Skills: Customer ServiceTechnical Skills: Clerical & Data Entry, Customer Service, Operational and Administrative Support, Public RelationsProfessional Skills: Attention to Detail, Confidentiality, Customer Focus, Listening, Verbal Communication, Written Communication