Customer Service and Sales Associate

NANO MARKETING FIRM INC

Baltimore, MD

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JOB DETAILS

SKILLS

Administrative Skills, Business Growth, Business Operations, Campaigns, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Health Insurance, Interpersonal Skills, Leadership, Maintenance Services, Mentoring, Multitasking, Needs Assessment, Operational Support, Operations Management, Organizational Skills, Problem Solving Skills, Process Improvement, Retail, Sales, Sales Operations, Sales Support, Team Player, Transaction Processing/Management, Vision Plan

LOCATION

Baltimore, MD

POSTED

10 days ago

Benefits:

Dental insurance
Health insurance
Vision insurance

Overview

We are seeking a motivated and customer-focused Customer Service & Sales Associate to join our team. This role is ideal for individuals who enjoy engaging with customers, providing exceptional service, and driving results through meaningful interactions.

In this position, you will serve as a key point of contact for customers, responsible for delivering a positive experience while identifying needs and recommending products or services that provide value. You will play a critical role in both customer satisfaction and business growth by combining strong service skills with a results-oriented approach.

This is a hands-on, fast-paced role with opportunities to develop skills in customer engagement, sales, and business operations.

Key Responsibilities

Customer Engagement & Service

Provide a high level of customer service by assisting customers with inquiries, concerns, and general support needs
Create a welcoming and professional experience for every customer interaction
Communicate clearly and effectively in person, over the phone, and through digital channels
Ensure all customer interactions reflect company standards for professionalism and service quality

Sales & Revenue Support

Identify customer needs through conversation and active listening
Recommend relevant products, services, or solutions based on customer goals
Guide customers through the sales process, including product selection, sign-ups, or transactions
Support sales initiatives by promoting current offers, campaigns, and services
Build rapport and trust to drive customer engagement and repeat business

Problem Solving & Resolution

Address customer concerns promptly and with a solutions-oriented mindset
De-escalate issues and provide appropriate resolutions while maintaining a positive experience
Escalate complex issues to leadership when necessary

Operations & Administrative Support

Accurately process transactions, service requests, and customer updates
Maintain organized and up-to-date records of customer interactions
Support day-to-day operations, including setup, coordination, and general administrative tasks
Ensure all tools, systems, and materials are used efficiently and correctly

Team Collaboration

Work closely with team members to maintain a consistent customer experience
Participate in team meetings, training sessions, and ongoing development
Share feedback and insights to improve processes and customer outcomes

Work Environment

In-person, customer-facing role in a fast-paced setting
High level of daily interaction with customers and team members
Team-oriented environment with structured support and training

Qualifications

Strong communication and interpersonal skills
Customer-first mindset with a positive and professional attitude
Comfortable engaging with customers and discussing products or services
Ability to multitask and stay organized in a fast-paced environment
Strong problem-solving skills and attention to detail
Reliable, punctual, and adaptable
Willingness to learn and take on new challenges
Previous experience in customer service, retail, hospitality, or sales is a plus but not required

Professional Development & Growth

Hands-on training in customer service and sales techniques
Ongoing mentorship and skill development opportunities
Exposure to business operations, client interaction, and performance-driven environments
Clear pathways for advancement into leadership, operations, or management roles

Customer Service and Sales Associate

NANO MARKETING FIRM INC

Baltimore, MD

About the Company

NANO MARKETING FIRM INC

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