Customer Service & Administrative Specialist (with AR/AP Support) (1st Shift | Temp-to-Hire)
Position Overview
We are seeking an organized, customer-centric Customer Service & Administrative Specialist for a temporary position paying $25.00/hour. This role requires 3 to 5 years of experience blending high-level administrative support and customer care with foundational AR/AP functions. You will act as the central point of contact for client inquiries while managing front-facing administrative workflows, document processing, and basic billing support.
Position Details
Key Responsibilities
Customer Service & Communication
- Inbound Support: Serve as the primary contact for client phone and email inquiries.
- Issue Resolution: Research and resolve customer questions regarding account status or service details.
- Cross-Functional Routing: Direct complex inquiries to the appropriate internal teams or account managers.
- Relationship Management: Maintain high-quality, professional relationships with clients and vendors.
Administrative Functions & Data Management
- Records Maintenance: Manage, organize, and update physical and digital filing systems.
- Data Entry: Input client information, order details, and administrative data into internal systems.
- Mail & Documentation: Sort and distribute incoming mail, packages, and digital correspondence.
- Office Support: Assist with scheduling, reporting, and general day-to-day office coordination.
AR/AP Support
- Billing Assistance: Prepare and send standardized client invoices and payment reminders.
- Invoice Intake: Receive, verify, and code incoming vendor invoices for approval.
- Payment Log: Document cash receipts, checks, and electronic payments in the system.
- Discrepancy Research: Review account histories to assist in resolving minor billing variations.
#ZR 337436