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Customer Service Agent (Remote)

Spay Neuter Network

  • Texas, Texas
  • 8 days ago
  • Remote

    Highlights

    Job Summary: As a high-volume organization providing services to over 50,000 pets annually, we need a strong, dynamic, and experienced customer service specialist. Essential Functions/Responsibilities: Basic cross-training to develop an understanding of Clinic Customer Service, Wellness Clinic, Surgery Veterinary Clinic, and Community Engagement and Resources departments.

    Numbers & Facts

    LocationTexas, Texas (
    Remote
    )
    Websitehttps://spayneuternet.org/careers/

    Description

    Job Summary:
     
    As a high-volume organization providing services to over 50,000 pets annually, we need a strong, dynamic, and experienced customer service specialist. Our 5-representative Customer Service Center completes 4,000-5,000 calls each month. To be a successful Customer Service Agent, you should be customer-focused, detail-oriented, and efficient. We are looking for someone who is polite, reliable, knowledgeable, adaptable, and driven by a desire to help people and their pets.
     
    Skills/Experience:
     
    • At least 1 year of customer service experience required.
    • Candidates must have computer experience in Microsoft suite and Google suite of products.
    • Candidates must be available to work a flexible schedule Monday – Saturday between the hours of 7 am-6 pm.
    • Bilingual (English/Spanish) is preferred but not required.
    • Strong active listening and verbal communication skills.
    • Excellent interpersonal skills and flexibility in working with people.
     
    Essential Functions/Responsibilities:
     
    • Basic cross-training to develop an understanding of Clinic Customer Service, Wellness Clinic, Surgery Veterinary Clinic, and Community Engagement and Resources departments.
    • Handle a high volume of inbound and outbound calls in a timely manner.
    • Promoting and delivering customer service excellence with a friendly and compassionate attitude.
    • Assisting clients by estimating costs of services, referrals to other pet resources and setting up spay/neuter appointments.
    • Able to problem solve with pet owners on solutions to help their pets.
    • Actively participating in reaching department service goals by meeting and/or exceeding assigned service and call quotas, excellent customer service, efficiency, etc.
    • Communicating clearly through varying channels including but not limited to email, phone conversations and face-to-face dialogue.
    • Must be able to communicate basic veterinary concepts to clients and be able to accurately relay information provided by a veterinarian.
    • Answering client questions and inquiries thoroughly and promptly.
    • Must be able to multitask and manage time efficiently.
    • Must be able to work under stressful conditions and work efficiently and effectively under those conditions.
    • Must have the ability to rapidly and accurately process information.
    • Must have the ability to cope with frustrating situations and remain calm.
    • Maintain clean and organized work areas.
    • Protect confidential information on customers and donors.
    • Be punctual at work and at break times.
    • Proven ability to work autonomously and achieve results in a remote work environment.
    • Must be able to work weekends for special events or other irregular hours as required for business needs.
    • Additional job-related tasks as assigned.
     
    Physical Requirements:
     
    • Ability to sit for long periods of time.

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