| Location | Austin, TX (Remote) |
We are currently expanding our remote team and looking for friendly, dependable individuals who enjoy helping others and providing a positive customer experience.
As a Customer Service Agent, you’ll connect with individuals and families through virtual appointments, answer questions, provide information about available programs, and help clients complete the necessary steps to get started.
No previous experience is required. Training, mentorship, and licensing guidance are provided to help you build confidence in the role.
Communicate with clients through phone and Zoom appointments
Respond to questions and provide clear, professional assistance
Review available options based on each client’s needs
Guide clients through digital forms and enrollment steps
Follow up with clients when additional assistance is needed
Maintain organized and accurate customer records
Participate in ongoing virtual training and coaching
We’re looking for individuals who are:
Friendly and comfortable communicating with others
Professional, dependable, and organized
Able to work independently in a remote environment
Comfortable using computers, video meetings, and online systems
Willing to learn and complete any required licensing
Motivated to develop new skills and grow professionally
Previous experience in customer service, retail, hospitality, call centers, or sales can be helpful, but is not required.
100% remote work environment
Full training provided
Flexible scheduling
One-on-one mentorship and support
Licensing guidance
Qualified client opportunities
Performance-based compensation
Bonus and incentive opportunities
Ongoing professional development
Opportunities for advancement into leadership roles
You don’t need a background in the industry to be considered. We’re looking for people who are willing to learn, communicate professionally, and provide excellent service to the clients they work with.
Apply today to learn more about joining our growing remote team.
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