Highlights
Over the years, we have helped thousands of people in Hawaii get back to doing the things they love most because we offer one-on-one physical therapy, injury prevention programs, and performance services for runners, paddlers, and other athletes. The ideal candidate is comfortable being on screen communicating with patients and managing administrative tasks with accuracy and empathy.
Numbers & Facts
| Location | Mililani, HI |
| Industry | Healthcare Services |
| Salary | $20–$23 Per Hour |
| Company Size | 500 to 999 employees |
| Website | https://www.usph.com/ |
Description
Company Description
At JACO Rehab, our mission is to empower our patients by providing individualized, innovative, and intelligent care! We pride ourselves on providing one-on-one care to our patients, which focuses on manual therapy and exercise. We first opened our doors in 1998, and have since grown to four locations: Honolulu, Waikele, Mililani, and Kapolei. Over the years, we have helped thousands of people in Hawaii get back to doing the things they love most because we offer one-on-one physical therapy, injury prevention programs, and performance services for runners, paddlers, and other athletes.
We are seeking a friendly, organized, and detail-oriented Customer Service Agent to support our physical therapy clinic. This role is the first point of contact for patients and plays a critical role in delivering an excellent patient experience. The ideal candidate is comfortable being on screen communicating with patients and managing administrative tasks with accuracy and empathy.
This position begins as an in-person training role with a transition to a hybrid model upon successful completion of training. Applicants must currently reside in Hawaii.
Job Description
Job Duties:
- Greet patients virtually while providing outstanding customer service
- Answer phones
- Electronic Scheduling
- Data Entry
- Verify current personal and financial information
- Maintain patient charts and electronic medical records
- Verify insurance benefits
- Charge tickets
- Collecting, posting, and depositing patient payments
- Faxing, filing, and performing any other duties as assigned
Qualifications
- High school graduate or equivalent
- Previous experience in customer service, medical front office, administrative support, or virtual assistance
- Excellent telephone skills
- Proficient in Word and Excel
- Previous experience with medical software preferred
- Available and flexible with your hours
- Close attention to detail
- Time Management and Organizational skills
- Team player attitude and energetic with a focus on excellent customer service
- Reliable internet connection and a quiet, professional home workspace
Additional Information
Compensation: $20 -23 hourly, depending on experience level
- 401k
- Multiple opportunities for professional development, specialization, and leadership
- Corporate discount plans
- Employee Assistance Program (EAP)
- Family-friendly work environment
- Investment from a company that wants you to succeed and thrive
About Company
U.S. Physical Therapy is one of the largest publicly-traded, pure-play operator of outpatient physical and occupational therapy clinics.
The clinics provide pre- and post-operative care for a variety of orthopedic-related disorders and sports-related injuries, rehabilitation of injured workers and preventative care. USPh also manages physical therapy facilities for third parties, including physician groups and hospitals. Each of USPh’s clinics are directed by a licensed physical therapist that drive patient volume via local physicians, former patients and other referral sources. Marketing representatives are used to further augment sales.
USPh has grown its business through a combination of de novo development and strategic acquisitions. The strategic acquisitions has accelerated the Company’s growth, and are structured with significant ownership retained by the practice owners and founders.