Company: Novra Corp
Job Type: Full-Time
Location: Charlotte, NC
About Us
Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention
Position Summary
Novra Corp is seeking a Customer Service Agent to assist customers with questions, service requests, and general inquiries. The successful candidate will help deliver a positive customer experience through professional communication, efficient problem-solving, and reliable follow-up.
Responsibilities
- Respond to customer inquiries through phone, email, and other approved communication channels.
- Provide accurate information about company services and procedures.
- Assist with routine customer concerns and service requests.
- Document customer interactions and maintain accurate records.
- Follow up on outstanding inquiries when necessary.
- Coordinate with internal departments to address customer needs.
- Escalate complex issues to the appropriate team members.
- Follow established customer service procedures and quality standards.
- Maintain professionalism and confidentiality when handling customer information.
- Perform additional duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Excellent listening and interpersonal abilities.
- Customer-focused attitude and problem-solving skills.
- Basic computer proficiency.
- Ability to multitask and maintain accurate records.
- Dependable, organized, and professional approach to work.
- Previous customer service experience is preferred but not required.