Job Description:
Position
Title: Customer Service Agent, Air Export
Location: South San Francisco, CA (Onsite)
Industry: Freight Forwarding/ Global Logistics
Classification:
Full-Time, Temporary
Work Schedules:
Monday - Friday, 9:00 AM - 6:00 PM (with a one-hour lunch break)
Summary
The Air Export
Customer Service/Operations Agent role is critical for coordinating and
managing international air export shipments. This position ensures smooth,
efficient, and compliant cargo movements from origin to destination. The
successful agent will operate with a highly customer-oriented mindset,
understanding that their business requires providing exceptional service at
every touchpoint. They will be a key resource, arranging transportation,
managing essential documentation, and executing logistics services in
accordance with their company standards and regulatory requirements. This
position is a long-term temporary assignment. Conversion to a permanent
employee role is possible but has no set timeframe and is based strictly on the
individual's performance, their ability to integrate with the team (team fit),
and overall company performance.
Essential
Duties and Responsibilities include but are not limited to
Communication: Communicate with and receive orders from customers, then
arrange the pickup of freight and cargo for delivery to the loading
platform.
& Compliance: Accurately and timely process export shipments, ensuring
full compliance with U.S. export regulations and customer expectations.
They prepare and examine bills of lading to determine shipping charges and
tariffs.
Data Entry: Enter comprehensive shipment data into the computer system to
generate required documents and labels, apply rates and charges, and
arrange export clearance through U.S. Customs.
Coordination: Arrange pick-up from the customer/vendor to the location and
coordinate the transfer of shipments from the facility to the carrier.
Carrier Management: Arrange flights with airlines for customer shipments
and provide timely flight information and shipment details to customers.
Processing: Print, assemble, and distribute all required export documents.
They also print and apply cargo labels to shipments.
& House Air Waybill (MAWB/HAWB) Processing: Close the Master Air
Waybill (MAWB) and check entry data for both MAWB and House Air Waybill
(HAWB) for accuracy, revising as necessary.
Processing: Create invoices for customer shipments, third-party, and
Freehouse billings on a daily basis.
& Support: Provide excellent service and support to customers and
overseas offices regarding shipment status, transit updates, or
irregularities.
& QMS: Maintain and run reports for tracking milestones as required
for the Quality Management System (QMS), and assist in creating/updating
non-conformance reports.
Pricing Assistance: Assist in creating and updating operations and
customer Standard Operating Procedures (SOPs) and assist the Supervisor or
Manager with preparing Request for Quote (RFQ) rate or service data as
needed.
Qualifications
Required
proactive and energetic approach to daily tasks, coupled with an inherent
passion for providing top-tier customer service.
naturally customer-oriented mindset focused on achieving positive outcomes
for the client.
strong work ethic and excellent common sense when resolving issues and
prioritizing tasks.
typing skills (30 - 40 WPM minimum) and strong computer literacy.
attention to detail and proven ability to multi-task in a fast-paced
environment.
Preferred
experience in a freight forwarding or logistics environment.
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.