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Customer Service Agent

Magliner

  • 30+ days ago

    Highlights

    The Customer Service Agent will interact directly with dealers, end-use customers and sales technicians and representatives to share product knowledge, confirm pricing information, and manage order processing consistent with the published lead-time schedule. Vision: To make work easier and safer by delivering professional grade moving and lifting equipment supported by world class customer service.

    Numbers & Facts

    Location
    Websitehttps://www.magliner.com/about-magline/careers

    Description

    Position Role & Overview:

    The Customer Service Agent will interact directly with dealers, end-use customers and sales technicians and representatives to share product knowledge, confirm pricing information, and manage order processing consistent with the published lead-time schedule. The Customer Service Agent is a frontline Magliner brand ambassador. The Customer Service Agent will provide information through online chats, the call center, and email.  The candidate must be able to communicate effectively and provide a timely world-class customer experience.
     
    Responsibilities:  
     
    The Customer Service Agent will support internal and external customers and dealers through email, chat and direct phone calls.  Daily activities include:
    • Entering order/transactional information within all platforms (ERP system, portals, etc.) with urgency and accuracy
    • Assistance with orders, errors, warranties, account questions, cancelations, complaints, and other product and service inquiries
    • Problem solving to offer solutions and ensure the customer’s needs are met
    • Providing exceptional service to both internal and external customers
    • Processing new accounts and maintaining existing account information through CRM and other data repositories
    • Serving as the primary telephone contact for dealers, end-use customers, and sales technicians and representatives
     
    Requirements:
    • Bachelor’s degree preferred; or minimum 3 years of customer service experience
    • Experience in a manufacturing setting working with a team of peers
    • Fluent in Microsoft Office programs; experience with ERP platforms is preferred
    • Ability to utilize strategic selling and interpersonal skills when speaking or typing
    • Ability to multi-task in a fast-paced environment
    • Strong organizational skills, problem solving, and decision making
     
    Fit with Magline Core Values and Vision:
     
    Core Values:
    • Does the Right Thing – Protect Magline’s reputation as you would your own; Be vulnerable – you’re not perfect
    • Be Accountable – No Excuses! – Own your role and your actions; embrace and learn from mistakes
    • Pursues Excellence – Find excitement in your position; Stay centered and keep your focus; Strive for your best
    • Others Before Self – Strive for the greater good; Provide value for others; Value individual differences
    • Have Grit – Passion and perseverance through challenges; Exceptional performance and success; Ongoing quest for improvement
     
    Vision:
    • To make work easier and safer by delivering professional grade moving and lifting equipment supported by world class customer service.
     
    Benefits:
     
    Magline offers a robust benefit package including:
     
    • Medical with HSA/FSA, dental, and vision insurance
    • Medical allowance
    • Profit sharing
    • Company paid life insurance, spousal and child coverage
    • Company paid short- and long-term disability coverage
    • 401(k) with company match
    • Paid time off
    • Paid Holidays
    • Employee referral Program
    • Tuition assistance
    • Employee Assistance Program

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