| Location | Lincoln, NE |
Customer Service Advisor
Lincoln
Ref: VA4191
#OFE
Benefits
Competitive salary plus performance related bonus
29 days holiday including public holidays plus additional days with service
Pension contributions
Referral bonus scheme
Enhanced parental leave
Enhanced sick pay
Wagestream-a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
Talk to us about flexible working
VIP Awards - colleague recognition scheme
Cycle to work scheme
Benefits App - virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
Steer Academy provides accredited ongoing training - paid for by the business
Opportunities for career progression
Customer Service Advisor - Lincoln
Customer Service Advisor Jobs Lincoln | Automotive Customer Service | Bodyshop Jobs | Accident Repair Careers | Lincolnshire
Join the UK's leading accident repair group - where excellence, innovation and integrity drive everything we do.
Steer Automotive Group is looking for a friendly, professional and highly organised Customer Service Advisor to join our busy Lincoln accident repair centre.
As a Customer Service Advisor, you'll be an important part of the customer journey, providing a welcoming and professional service from the first point of contact through to vehicle collection. You'll keep customers informed throughout their vehicle repair, coordinate with colleagues and insurers, and help ensure everything runs smoothly.
If you have experience in customer service, administration, automotive customer service or a bodyshop environment, we'd love to hear from you.
What You'll Be Doing
Welcoming customers in person and providing a professional first point of contact
Handling incoming calls and responding to customer enquiries
Managing repair bookings, vehicle handovers and collections
Keeping customers informed with regular updates throughout the repair process
Liaising with technicians, insurers and suppliers to ensure clear and timely communication
Responding to queries and resolving issues professionally
Maintaining accurate customer and vehicle records
Supporting the wider bodyshop team with day-to-day administration
Delivering an excellent customer experience throughout every stage of the repair journey
What We're Looking For
Previous experience in a customer service, customer advisor, administration or similar role
Automotive, bodyshop, accident repair or dealership experience would be beneficial but is not essential
Excellent communication and interpersonal skills
A friendly, professional and customer-focused approach
Strong organisational skills with the ability to manage multiple priorities
Confidence working in a busy, fast-paced environment
Good IT skills and the ability to learn new systems quickly
Excellent attention to detail
A genuine passion for delivering great customer service
Why Join Steer Automotive Group?
At Steer Automotive Group, we're committed to doing things the right way - delivering excellence in every interaction, embracing innovation to continually improve the customer journey and operating with integrity in everything we do.
We offer:
Competitive salary with performance-related bonus opportunities
Ongoing training and development
Opportunities for career progression within a growing automotive group
A supportive and team-focused working environment
The opportunity to build a career with one of the UK's leading accident repair groups
Apply Today
If you're looking for your next Customer Service Advisor job in Lincoln and enjoy delivering exceptional service in a fast-paced environment, we'd love to hear from you.
Apply today and join the Steer Automotive Group team in Lincoln.
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Location
Lincoln
Department
Site Operations
Job Title
Customer Service Advisor
Salary
Up to £28,000 per annum subject to skills and experience
Experience
Front-line customer service & support, Handling inbound & outbound calls, Booking & scheduling appointments, Vehicle repair progress updates, Complaint handling & resolution
City
Lincoln
Country
United Kingdom