Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. Responsibilities include providing support and excellent customer service by addressing all Health Plan Member's calls related to inquiries, questions, and concerns in all areas including enrollment, benefit interpretation, and eligibility for medical care.

Customer Service Advisor - Bilingual Strongly Preferred 

Location: Houston, TX
Pay Rate: $19.69/hour
Start Date: 12/08/2026
Schedule: Monday through Friday 8 AM to 5 PM, full-time daytime hours with no weekends. 
Work Environment: Fully Onsite
Employment Type: Full-Time, Contract Assignment - 3-month assignment with potential for extension based on business needs and performance
Industry: Healthcare / Customer Service / Medicaid Membership Program

Position Overview

We are seeking a dedicated and service-driven Member Services Representative to join a fast-paced healthcare support team in Houston. This role serves as the primary point of contact for members, providers, and partners by handling inbound inquiries related to healthcare benefits, eligibility verification, claims status, authorization updates, and general account support. Responsibilities include providing support and excellent customer service by addressing all Health Plan Member's calls related to inquiries, questions, and concerns in all areas including enrollment, benefit interpretation, and eligibility for medical care. The role involves serving assistance to one or a maximum of two lines of business while maintaining confidentiality per HIPAA guidelines.

Key Responsibilities

• Call Handling: Answer and document Member's incoming calls related to inquiries, questions, and concerns in all areas including eligibility and status of claims and authorizations. Provide accurate and concise responses with a focus on excellent customer service.
• Customer Service: Offer excellent customer service through daily phone interaction with Members, captured during Quality Monitoring. Maintain professional behavior and exhibit excellent interpersonal skills.
• Other duties as assigned.

Expect to handle 30-40 calls per day, with Monday being the busiest. Bilingual customer service is preferred as most members calling in are Spanish-speaking.

Required Qualifications

• High school diploma or GED required
• Bilingual strongly preferred
• 1-year Customer Service and/or Health Care/Plan experience in a call center or face-to-face setting
• At least 1 year of healthcare-related experience supporting benefits, claims, eligibility, or authorizations preferred
• Strong working knowledge of Microsoft Office including Word, Excel, and Outlook
• Ability to work independently with minimal supervision
• Strong data entry accuracy and moderate to advanced computer proficiency
• Excellent written and verbal communication skills
• Strong problem-solving ability with attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Preferred Experience

• Experience supporting healthcare plans, insurance operations, or managed care environments
• Familiarity with claims review, eligibility verification, and authorization workflows
• Experience working within CRM systems and healthcare service platforms
• Strong understanding of confidentiality standards and compliance requirements

Core Competencies

• Customer service excellence
• Analytical thinking
• Attention to detail
• Strong interpersonal communication
• Professional written communication
• Responsiveness and sensitivity
• Reliability and accountability
• Team collaboration
• Adaptability and problem-solving

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.