Customer Service Advisor

Customer Service Advisor

Dover

Ref: VA4094

#OFE

Monday to Friday (no weekends)

Benefits

• Competitive salary plus performance related bonus

• 29 days holiday including public holidays plus additional days with service

• Pension contributions

• Referral bonus scheme

• Enhanced parental leave

• Enhanced sick pay

• Wagestream-a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.

• Talk to us about flexible working

• VIP Awards - colleague recognition scheme

• Cycle to work scheme

• Benefits App - virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!

• Steer Academy provides accredited ongoing training - paid for by the business

• Opportunities for career progression

At Steer Automotive Group, we're committed to doing things the right way - delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.

We're looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you'll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.

Key Responsibilities:

• Greet customers warmly, both in person and over the phone
• Manage repair bookings, vehicle handovers, and updates throughout the process
• Liaise with technicians, insurers, and suppliers to ensure smooth communication
• Handle queries and resolve any issues promptly and professionally
• Keep accurate records and maintain a high level of attention to detail

What We're Looking For:

• Proven experience in a customer service or administrative role (automotive industry experience beneficial but not essential)
• Strong communication and interpersonal skills
• Ability to remain calm under pressure and handle multiple tasks efficiently
• Good IT skills and the ability to learn new systems quickly
• A genuine passion for delivering great service

What We Offer:

• Competitive salary with performance-based bonus opportunities
• Ongoing training and career development
• A supportive, team-focused working environment

If you're motivated by providing exceptional service, enjoy working in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we'd love to hear from you. Apply today and be part of our customer-first team.

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Location

Dover

Department

Site Operations

Job Title

Customer Service Advisor

Salary

Competitive

Experience

Front-line customer service & support, Handling inbound & outbound calls, Booking & scheduling appointments, Vehicle repair progress updates, Complaint handling & resolution

City

Dover

Country

United Kingdom