The Customer Service Admin plays a vital role within a small operations team, ensuring smooth customer interactions and efficient administrative support. This stable, long-term position focuses on managing customer communications, order processing, and maintaining accurate records using CRM software, phone, and email. The role offers opportunities for career growth within the organization, with no travel required.
Responsibilities
- Provide timely customer support via phone and email
- Perform accurate data entry and maintain customer records
- Process orders and track order status
- Communicate effectively with customers and internal teams
- Generate and compile reports related to customer service activities
- Collaborate closely with team members in a small group setting
Required Qualifications
- Proficiency with Customer Relationship Management (CRM) software
- Strong data entry skills with attention to detail
- Ability to collaborate effectively within a team
Preferred Qualifications
- Entry-level experience in customer service
- High school diploma or equivalent