Customer Service & Administrative Assistant
Location: Arvada, CO
Employment Type: Full-Time, Hourly
Department: Customer Service / Administration
8am-4pm M-F (some flexibility as needed)
$20-26/hour DOE
About the Company
Our company is a wholesale distribution business specializing in plastic irrigation parts, components, and related products. We serve customers by providing quality products, dependable service, and efficient order fulfillment. Our team works closely across customer service, sales, warehouse, and shipping operations to ensure a positive customer experience.
Position Overview
We are seeking a dependable, detail-oriented Customer Service & Administrative Assistant to join our team. This position plays an important role in supporting daily customer service operations, processing sales orders, and providing administrative assistance.
The primary focus of this role will be entering customer orders, responding to customer inquiries, and coordinating with the warehouse and shipping teams to ensure orders are processed accurately and efficiently.
This is an excellent opportunity for someone who enjoys working in a team-oriented office environment, has strong organizational skills, and takes pride in providing excellent customer service. As product and system knowledge develops, this position will have opportunities to take on additional administrative and data entry responsibilities.
Key Responsibilities
Customer Service & Order Processing
Answer incoming customer phone calls and respond to email inquiries in a professional and timely manner.
Enter customer sales orders into the company's ERP system (SAP Business One).
Review orders for accuracy, including customer information, product numbers, quantities, pricing, and shipping details.
Prepare order confirmations and process approved order changes.
Assist customers with questions regarding orders, product availability, and shipment status.
Communicate customer needs and resolve routine order-related issues.
Order Coordination & Warehouse Support
Coordinate with warehouse and shipping personnel to ensure orders are ready for processing and shipment.
Monitor open orders and follow up on delayed or outstanding shipments.
Communicate order updates, shortages, and shipping changes to customers.
Work with internal departments to resolve order discrepancies and service issues.
Escalate customer concerns or issues requiring management approval.
Administrative & Data Entry Support
Maintain accurate customer records and shipping information.
Assist with updating product, pricing, and other business information as assigned.
Prepare spreadsheets, reports, forms, and general business correspondence.
Organize electronic files, customer documents, and order records.
Provide general administrative support to the customer service and sales teams.
Assist with special projects and additional office duties as needed.
Qualifications
Required Qualifications
Strong attention to detail and accuracy.
Good verbal and written communication skills.
Professional and friendly customer service approach.
Basic computer skills and familiarity with Microsoft Office.
Strong organizational and time-management abilities.
Ability to multitask, prioritize responsibilities, and work independently.
Willingness to learn company products, order processes, and computer systems.
Preferred Qualifications
Previous experience in customer service, order entry, data entry, or administrative support.
Experience working in wholesale distribution, manufacturing, inventory, or shipping environments.
Familiarity with SAP Business One or other ERP systems.
Intermediate Microsoft Excel skills.
Bilingual English/Spanish skills are a plus.
Ideal Candidate
The ideal candidate is someone who:
Enjoys helping customers and providing excellent service.
Is highly organized and pays close attention to detail.
Has a positive attitude and a willingness to learn.
Communicates effectively with customers and coworkers.
Can manage multiple tasks while maintaining accuracy.
Works well with different departments, including sales, warehouse, and shipping.
Is dependable, professional, and takes ownership of their responsibilities.
Work Environment
Primarily office-based position with regular computer and telephone use.
Works closely with customer service, sales, warehouse, and shipping personnel.
Occasional visits to the warehouse may be necessary to coordinate orders.
Standard office environment with established workplace safety procedures.
What Success Looks Like
Success in this position means accurately processing customer orders, responding promptly to customer inquiries, maintaining organized records, and building strong working relationships with customers and internal team members.
The individual will initially focus on customer service and order entry, with opportunities to grow into broader administrative and operational support responsibilities as experience develops.