The Parts Customer Service Account Coordinator is responsible for processing all parts requests for US, Canada, Australia, Mexico, Central and South America.
Essential Duties and Responsibilities:
- Answer incoming phone calls (average of 300 incoming calls weekly).
- Respond to emails from service agents, end users, dealers and sales force regarding parts
- Quote part numbers, costs and stock requests across all True Manufacturing companies.
- Take credit card orders.
- Track parts shipments.
- Quote parts inventory and lead time.
- Regular and reliable attendance in the office is required.
- This position requires work to be performed on-site at our corporate office locations and one day work from home once training is completed. Training is appx 3-4 months.
- Note: attendance for remote True office locations is needed after general training is over for meetings and further training 1-2 days per month.
- The Parts Customer Service Account Coordinator is an office-based role. Regular, predictable on-site attendance is required. Eligibility for up to one (1) remote workday per week may be permitted, subject to business needs and departmental guidelines.
- Perform core job responsibilities through regular in-person collaboration, including participation in meetings, team discussions, and cross-functional coordination.
- Collaborate with fellow team members and leadership in a shared work environment to support innovation and timely decision-making, problem-solving, and operational effectiveness.
- Maintain a consistent on-site presence to support and respond to day-to-day business needs, including attendance of scheduled meetings and real-time collaboration as needed to ensure alignment of department and company priorities.
- Meet regularly with manager in-person to align on workload, priorities, performance, and ongoing professional development.
- High School Diploma or General Education Degree (GED) required.
- Six months or more of related customer service experience or True Manufacturing knowledge.
- Possess strong verbal and written communication skills.
- Must be well organized and self-motivated.
- Must have the ability to work in a fast-paced environment and handle high call volume.
- Knowledge of JDE E1, Parts Inquiry, cabinet knowledge and previous customer service experience would be a plus.
- Proficient in Microsoft Office applications.
- Ability to work in a team-oriented environment with a positive, professional attitude.
The hours for this position are 8:30am - 5:00pm, Monday through Friday.
Company-paid background check required upon hire.
We are proud to be an Equal Opportunity Employer.