Customer Segment Consultant I

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Enterprise Job Description:
This job is responsible for leading the design, analysis, execution, and sustainment of strategic initiatives that support enterprise goals within a business segment. Key responsibilities include analyzing processes to identify improvements, coordinating project tasks, managing risks, and partnering with product, channel, and operations teams for integrated execution. Job expectations include building business cases, maintaining stakeholder relationships, supporting change management, and creating documentation to ensure transparency and long-term success.

Responsibilities:

This role will be responsible for driving design, technology and management for strategic initiatives that impact the SCCS organization and drive Consumer Sales. This role will own the development, coordination and implementation of projects and processes, including project plans, design deliverables, technology process management, governance requirements and communications. The ideal candidate will demonstrate strong project management skills, resourcefulness, and the ability to manage multiple workstreams simultaneously.   Role requires strong communications skills and partnership with business partners, subject matter experts and stakeholders to meet deadlines and deliver high quality results.

Activities will include:

• Lead project management routines with work team including line of business, support and technology partners to ensure effective and timely execution
• Management of technology funding processes including coordination of all documentation
• Develop initiative materials, including leadership presentations, process and procedure documents, detailed timelines and implementation plans, readiness materials and technology requirements
• Execute data analysis to derive relevant findings and utilize to develop and support solutions and process improvements
• Coordinate stakeholder, leadership and governance reviews
• Drive initiative implementation and communications working with partners and front line leaders

      Develop and manage project plans, agenda planning and program timelines to ensure deadlines are met and projects remain on track 

Skills:

• Strong written and verbal communication skills, including ability to influence and drive consensus
• Self starter who can work independently, prioritize deliverables and manage time effectively
• Ability to execute comprehensive and robust data analysis 
• Ability to develop and maintain strong relationships across the organization
• Exceptional organization skills, attention to detail and ability to coordinate and manage projects and processes with multiple partners and stakeholders
• Highly proficient with Microsoft PowerPoint, Excel and Office applications
• Comfortable working in a fast-paced, collaborative environment

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: 

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$78,000.00 - $118,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.