Customer Satisfaction Representative I

For Earth For Life

Company Overview

Kubota Tractor Corporation (KTC) is a market leader in agricultural, construction, turf, and utility equipment, recognized for engineering excellence, product durability, and a strong commitment to supporting the people who build and sustain communities across North America.

About the Role

As a Customer Satisfaction Representative, you will serve as a trusted point of contact for customers, providing empathetic support and guiding cases through resolution. This is a non-traditional call center role focused on problem-solving, case management, and collaboration with internal teams and dealerships to deliver a positive customer experience.

This role serves as an entry point to a rewarding career within our organization. Designed to build foundational skills and broad business knowledge, it provides opportunities for professional growth and development while preparing employees for future advancement through internal career pathways across the company.

What You'll Do

This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company's policies, procedures and guidelines:

• This role will serve as the main point of contact in the customer satisfaction department including taking customer calls, emails and resolving customer concerns.
• Connection - Ensure dealer have a connected Kubota Service Experience.
• Development - Grow the ability of the dealer to provide the local markets best service experience for end customers.
• Training - Dealers able to enhance skills through knowledge / information from Kubota University.
• Relies on independent decision-making and problem solving to complete job tasks.
• Support dealers and Kubota division personnel on customer survey system.
• Support Service Strategy efforts through customer campaign action calls.
• Help grow the Extended Warranty business by actively marketing the program over the phone.
• Additional duties assigned by management.

What We Are Looking For

• Associate degree preferred; equivalent education and relevant experience will be considered.
• Two (2) or more years of customer service or call center experience preferred.
• Strong problem-solving skills with the ability to identify issues and provide effective solutions.
• Excellent customer service and relationship-building skills, with a commitment to delivering a positive customer experience.
• Strong verbal and written communication skills, with the ability to interact professionally with customers and team members.

Physical Requirements

Must possess sufficient mobility and physical reflexes to function effectively in an office environment and perform the duties outlined above.

Comprehensive Benefits Package

• Health & Wellness Benefits - Medical, dental, and vision coverage; company-paid life and disability insurance; Health Savings Account (HSA); Flexible Spending Accounts (FSA); and Employee Assistance Program (EAP).
• Financial Security - 401(k) plan with company match and discretionary profit-sharing contribution, plus optional supplemental life insurance.
• Paid Time Off & Leave Programs - Vacation, sick time, paid holidays, parental leave, and additional leave options.
• Work-Life Balance - Flexible scheduling, remote/hybrid work opportunities (where applicable), Employee Assistance Program (EAP), and pet benefits.
• Professional Development - Training programs, tuition assistance, professional certifications, and career advancement opportunities.
• Employee Perks & Wellness - Employee product discounts, wellness initiatives, recognition programs, and company-sponsored events.

Disclaimer

This job description outlines the general nature and level of work expected for this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Management reserves the right to modify responsibilities or designate additional essential functions at any time.

Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.