Customer Sales Support Representative - Medical

This job is posted on behalf of Management Business Solutions, Inc. by Top Echelon.

SUMMARY: Management Business Solutions is seeking a Customer Sales Support Representative - Medical for a growing organization in Southwest Michigan. This position combines customer service, sales support, Salesforce expertise, and administrative coordination in a professional, regulated environment. The ideal candidate is a strong Salesforce power user and trainer who enjoys working with people and using technology to improve customer support and sales processes. This is not an IT-focused position; instead, the successful candidate will bring a strong customer or sales support background along with advanced, hands-on Salesforce experience.

RESPONSIBILITIES:

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• Serve as a Salesforce power user and train team members on Classic and Lightning.
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• Develop and improve Salesforce processes, procedures, and training materials.
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• Provide customer support by phone and email, ensuring timely and accurate responses.
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• Manage calendars and coordinate meetings for Sales Representatives and internal teams.
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• Schedule and support customer review meetings and outbound sales activities.
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• Maintain accurate customer information and records in Salesforce and LIMS.
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• Enter and update customer information, orders, and related records within the LIMS system.
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• Assist with customer retention, sales outreach, and promotional activities.
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• Identify process or data issues and help improve accuracy and efficiency.
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• Maintain HIPAA confidentiality and protect sensitive customer information at all
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QUALIFICATIONS:

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• A Bachelor’s degree is required.
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• 5+ years of Salesforce experience as a power user (Classic and Lightning) required.
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• 8+ years of Customer support and/or sales support experience required.
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• Experience training others and improving Salesforce processes is highly preferred.
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• Healthcare, clinical, laboratory, or regulated-industry experience preferred.
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• Excellent organizational, communication, scheduling, and follow-up skills.
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• Proactive problem solver with strong attention to detail.
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• Ability to work independently and effectively within a team.
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• Demonstrated career stability and success in previous roles.
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MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER