Highlights
Responsibilities: Customer Sales Support Support airlines, airline Maintenance and Repair Overhaul (MRO) facilities, and brokers with aftermarket spares orders, customer service, and account management activities. Position Summary: Customer Sales Support Supports the sales team and customers by managing inquiries, processing orders, coordinating communications, and ensuring a smooth sales experience.
Numbers & Facts
| Location | Chula Vista, CA |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
| Year Founded | 1983 |
| Website | http://apollopros.com/ |
Description
Customer Sales Support
Chula Vista, CA
Contract 1st Shift
Hours: 8:30am 5pm
Pay Rate: $37.12/Hr.
Benefits: medical, dental, vision, 401k
Required Qualifications: Customer Sales Support
Chula Vista, CA
Contract 1st Shift
Hours: 8:30am 5pm
Pay Rate: $37.12/Hr.
Benefits: medical, dental, vision, 401k
Required Qualifications: Customer Sales Support
- Bachelors degree.
- U.S. Citizen.
- Ability to communicate professionally and effectively in English, both verbally and in writing.
- Available to work Monday through Friday, 8:30 AM to 5:00 PM PST.
- Supports the sales team and customers by managing inquiries, processing orders, coordinating communications, and ensuring a smooth sales experience.
- Helps maintain customer satisfaction, supports sales operations, and contributes to efficient end-to-end service delivery.
- Assists global airline nacelle support needs by responding to customer inquiries, following documented procedures, collecting data, and providing information to resolve concerns.
- Works within a high-performance team environment to maintain 24/7 global support and perform account management responsibilities.
- Support airlines, airline Maintenance and Repair Overhaul (MRO) facilities, and brokers with aftermarket spares orders, customer service, and account management activities.
- Provide customer support for navigation and use of the global Spares and Technical Service Customer Portal.
- Communicate with customers by telephone or electronically regarding products, services, and basic inquiries.
- Process customer orders and quotes in accordance with standard work procedures.
- Work on credit releases and invoice payment requirements.
- Provide daily work output reports to management.
- Participate in continuous improvement initiatives.
- Maintain records of customer interactions and transactions in ERP, MS Dynamics, and Salesforce systems.
- Coordinate with provisioning, shipping, and inventory warehouses to expedite or trace shipments.
- Maintain knowledge of organizational products and services to provide appropriate customer support.
- 2 to 4 years of experience with customer relationship management, business processes, order management, and high-profile customer support.
- Experience using Microsoft Office applications, including Excel, Word, PowerPoint, Access, MS Dynamics, and Teams.
- Participation in continuous improvement activities.
- Working knowledge of SAP or equivalent business system applications.
- Ability to communicate in additional languages is helpful.
About Company
Apollo Professional Solutions was founded by Gayle A. Williams in 1983 as a technical staffing firm supporting New England aerospace companies. Today, Apollo has grown into a $40 million year company, with 5 regional offices nationwide that offers diversified support to industries that include: defense, military, aeronautical, civil, food & beverage, healthcare, marine, pharmaceutical and scientific industries, as well as local government. We are an equal opportunity employers, that is also certified as a Women’s Business Enterprise by WBENC as well as the State of Massachusetts (SOWMBA Office.)