Highlights
This role is responsible for managing all aspects of the customer order process for both new and overhauled parts, from the initial quotation through order fulfillment and shipping. This position is designed for an intermediate-level sales professional seeking to expand their product knowledge and market expertise within a dynamic, customer-driven environment.
Numbers & Facts
| Location | Mount Juliet, TN |
| Industry | Aerospace and Defense |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1957 |
| Website | https://www.heico.com/ |
Description
Customer Sales & Order Fulfillment Representative
Location: Aero Design, Mt Juliet, TN
Job Type: Full-Time Hourly
Position Summary
We are seeking a customer-focused and detail-oriented Customer Sales & Order Fulfillment Representative to serve as the primary point of contact for our customers. This role is responsible for managing all aspects of the customer order process for both new and overhauled parts, from the initial quotation through order fulfillment and shipping.
The ideal candidate will support new business development, maintain strong customer relationships, and resolve customer inquiries and issues. This position is designed for an intermediate-level sales professional seeking to expand their product knowledge and market expertise within a dynamic, customer-driven environment.
Key Responsibilities
- Serve as the primary contact for a diverse portfolio of domestic and international customers.
- Respond to customer requests for quotations by providing pricing and delivery information via phone, email, and other communication channels.
- Manage customer orders from quote through shipment, ensuring timely and accurate fulfillment.
- Receive and process parts for repair and coordinate with customers and internal business units regarding delivery schedules and order exceptions.
- Provide regular order updates and status reports to customers.
- Prepare detailed repair quotations and proactively follow up with customers to obtain approvals.
- Support business growth by developing new customer opportunities and maintaining existing customer relationships.
- Troubleshoot and resolve customer concerns in a professional and timely manner.
- Generate ad hoc reports using proprietary software and Microsoft Excel.
- Maintain accurate documentation and organize files in compliance with regulatory and audit requirements.
- Collaborate with cross-functional teams to ensure exceptional customer service and operational efficiency.
Qualifications
Required
- Strong customer service and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office applications, particularly Excel.
- Strong organizational skills and attention to detail.
- Problem-solving mindset with the ability to work independently and collaboratively.
Preferred
- Associate's or Bachelor's degree in Business, Finance, or a related field.
- Experience in sales, customer support, order management, or account coordination.
- Knowledge of the Maintenance, Repair, and Overhaul (MRO) industry.
- Experience working with domestic and international customers.
- Familiarity with aerospace, aviation, manufacturing, or technical products is a plus.
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and advancement
- Collaborative team environment
- Exposure to global customers and industry-leading products
If you enjoy building customer relationships, coordinating complex orders, and contributing to business growth, we encourage you to apply.
Customer Sales & Order Fulfillment Representative
Location: Aero Design, Mt Juliet, TN
Job Type: Full-Time Hourly
Position Summary
We are seeking a customer-focused and detail-oriented Customer Sales & Order Fulfillment Representative to serve as the primary point of contact for our customers. This role is responsible for managing all aspects of the customer order process for both new and overhauled parts, from the initial quotation through order fulfillment and shipping.
The ideal candidate will support new business development, maintain strong customer relationships, and resolve customer inquiries and issues. This position is designed for an intermediate-level sales professional seeking to expand their product knowledge and market expertise within a dynamic, customer-driven environment.
Key Responsibilities
- Serve as the primary contact for a diverse portfolio of domestic and international customers.
- Respond to customer requests for quotations by providing pricing and delivery information via phone, email, and other communication channels.
- Manage customer orders from quote through shipment, ensuring timely and accurate fulfillment.
- Receive and process parts for repair and coordinate with customers and internal business units regarding delivery schedules and order exceptions.
- Provide regular order updates and status reports to customers.
- Prepare detailed repair quotations and proactively follow up with customers to obtain approvals.
- Support business growth by developing new customer opportunities and maintaining existing customer relationships.
- Troubleshoot and resolve customer concerns in a professional and timely manner.
- Generate ad hoc reports using proprietary software and Microsoft Excel.
- Maintain accurate documentation and organize files in compliance with regulatory and audit requirements.
- Collaborate with cross-functional teams to ensure exceptional customer service and operational efficiency.
Qualifications
Required
- Strong customer service and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office applications, particularly Excel.
- Strong organizational skills and attention to detail.
- Problem-solving mindset with the ability to work independently and collaboratively.
Preferred
- Associate's or Bachelor's degree in Business, Finance, or a related field.
- Experience in sales, customer support, order management, or account coordination.
- Knowledge of the Maintenance, Repair, and Overhaul (MRO) industry.
- Experience working with domestic and international customers.
- Familiarity with aerospace, aviation, manufacturing, or technical products is a plus.
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and advancement
- Collaborative team environment
- Exposure to global customers and industry-leading products
If you enjoy building customer relationships, coordinating complex orders, and contributing to business growth, we encourage you to apply.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
About Company
HEICO Corporation is a successful and growing technology-driven aerospace, industrial, defense and electronics company. For more than 60 years, HEICO has thrived by providing customers with innovative and cost-saving products and services.
HEICO's products are found on large commercial aircraft, regional, business and military aircraft, as well as on a large variety of industrial turbines, targeting systems, missiles and electro-optical devices.
HEICO Corporation is a New York Stock Exchange listed company (NYSE: HEI and HEI.A) and has also been ranked as one of the 100 "World's Most Innovative Growth Companies", 100 "Best Small Companies" and 200 "Hot Shot Stocks" by Forbes over the past decade. With headquarters in Hollywood, Florida, and multiple locations around the world - HEICO provides over 1 million square feet of design, manufacturing, repair, overhaul, distribution, sales and support capabilities.
HEICO Corporation operates in two segments, the Flight Support group and the Electronic Technologies group. The Flight Support group designs, engineers, manufactures, repairs, distributes and overhauls FAA-approved parts that extend over the entire aircraft, from the engines all the way to hydraulic, pneumatic, electromechanical, avionic, structures, wheels and brakes and even interiors.
The Electronic Technologies group produces electrical and electro-optical systems and components serving niche segments of the aerospace, defense, communications, and computer industries. The Electronic Technologies group is a worldwide leader in the design, manufacture and sale of electrically and electro-optical engineered products used in the aerospace, defense, space, and electronics industries.
By combining state-of-the-art technologies, a team of highly skilled Team Members and an indisputable commitment to quality, both segments have constantly delivered invaluable solutions to customers over the years, helping to position them as leaders within their industries.