| Location | Huntsville, AL |
HIGHLIGHTSOn-SiteFull-TimeCustomer Care LOCATIONHuntsville ALStep into the innovative world of LG Electronics. As a global leader in technology LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise Lifes Good embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.Our diverse portfolio includes Home Appliance Solutions Media Entertainment Solutions Vehicle Solutions and Eco Solutions. Our management philosophy Jeong-do Management embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of Customer-Value Creation and People-Oriented Management these values shape our corporate culture fostering creativity diversity and integrity. At LG we believe in the power of collective wisdom through an inclusive work environment.Join us and become a part of a company that is shaping the future of technology.At LG we strive to make Life Good for Everyone.What we can offerA crafted employee experience designed to foster professional growth a focus on health & well-being and an internal community that will set you up for success.We offer an environment that enables colleagues to demonstrate their capabilities focus on their work and create value. At LG youre encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal merit-based opportunities across the board. We want our colleagues to grow with our global business. Thats why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the teamThe OpportunityThe Customer Return Prevention Specialist plays a direct role in improving day-to-day customer service performance within a contact center supporting online purchases. This position is responsible for reducing unnecessary product returns by providing accurate product & process guidance effective troubleshooting support and clear communication to customers service teams and internal stakeholders. This role requires strong product knowledge a deep understanding of LGEs self-support tools such as ARGUS and ThinQ Proactive Customer Care and the ability to identify root causes of return requests and resolve issues before they result in product returns.The ideal candidate is detail-oriented data-driven and comfortable working closely with frontline agents supervisors and operational teams to turn quality insights into measurable improvements.ResponsibilitiesDrive Return Prevention ActivitiesProactively identify opportunities to prevent product returns by analyzing customer concerns return reasons and product-related issuesProvide effective solutions that help customers resolve problems without initiating a returnUse in-depth product knowledge to diagnose customer issues explain product features clarify normal product operation and guide customers through appropriate troubleshooting stepsEffectively use and promote LGEs product self-support tools including ARGUS and PCC to support issue resolution improve customer understanding and reduce unnecessary service visits or returnsCommunicate clearly with customers to address concerns correct misunderstandings and help them better understand product usage features and expected performanceProvide guidance coaching and product information to internal teams to strengthen return prevention capabilities across customer-facing channels.Customer Experience InsightsReview return data customer feedback and service cases to identify recurring issues and recommend preventive actions knowledge improvements or process enhancementsWork closely with contact center teams service teams sales quality and product teams to share insights related to frequent return drivers and customer pain pointsIdentify recurring issues process breakdowns and friction points that impact customer experience or operational efficiencySurface insights related to order accuracy delivery coordination installation scheduling and post-purchase supportCompliance & StandardsEnsure customer interactions comply with company policies regulatory requirements and consumer protection standardsDocument quality findings and maintain accurate records to support audits and continuous improvement effortsSuccess MeasuresReduction in unnecessary product returnImproved customer issue resolution rate before return initiationIncreased usage and effectiveness of ARGUS PCC and other self-support toolImproved customer satisfaction through clear guidance and accurate troubleshooting.Identification and escalation of recurring product or process issues impacting returnsEducation Experience Requirements3 years of experience in customer support technical support service operations product support or a related fieldStrong in-depth knowledge of LGE products features functions and troubleshooting processesAbility to analyze customer issues and determine the most effective solution to prevent unnecessary returnsExcellent communication skills with the ability to explain technical information in a simple and customer-friendly mannerStrong collaboration skills and experience working with cross-functional teamsAbility to manage multiple cases prioritize tasks and follow through to resolutionPreferredExperience with quality monitoring and CRM platformsExposure to omnichannel environments voice chat emailExperience in return reduction customer retention technical troubleshooting or service quality improvementFamiliarity with product return processes customer complaint handling and service policyAbility to interpret customer data return trends and support case informationExperience creating or improving troubleshooting guides FAQs or customer self-help contentKey CompetenciesAttention to detailProcess-oriented mindsetPractical problem-solvingData analysis and reportingCollaboration with frontline and support teamsCustomer-focused decision-makingRecruiting Range55000-60000 USDBenefits Offered Full-Time EmployeesNo-cost employee premiums for you and your eligible dependents for competitive medical dental vision and prescription benefits.Auto enrollment with immediate vesting of competitive company matching contributions in a 401k Retirement Savings Plan with several investmentoptions.Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives varies by role.Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.Family orientated benefits such as paid parental leave and support for families raising children with learning social behavioral challenges or developmental disabilities.Group Rate Life and Disability Insurance.Benefits Offered TemporaryContractors Eligible for the relevant benefit programs offered through our partner agencies.Privacy Notice to California ApplicantsApplicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at 973-477-7090 orsupportlg4me.freshdesk.com. This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.All qualified applicants will be considered for employment without regard to race color religion sex including pregnancy sexual orientation or gender identity national origin age disability genetic information protected veteran status or any other characteristic protected by applicable federal state or local law.In addition to the above LG believes that pay transparency is a key part of diversity equity and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset experience licensure certifications internal equity and other business needs. While we consider geographic pay differentials in final offers because we operate in many geographies where applicable the salary range listed may not reflect all geographic differentials applied.