Benefits:- Opportunity for advancement
- Training & development
- Flexible schedule
At Alexa Santana - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us
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Seeking a
Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Bilingual Spanish preferred.
Schedule:
- Part-time position
- Afternoon hours, flexible on days worked